Grand Hyatt Atlanta in Buckhead

Las instalaciones

Todo fue perfecto

The Hotel is centrally located. It has great ambience & the staff is very helpful. A great welcome & warmth is experienced during stay. The rooms & attached bathrooms are huge with great cleanliness. Magnificent.

hotel really needs to strive for more accurate billing and not systematically and repeatedly mislead or overcharge guests, I booked 3 rooms for the end of our business trip, at check-in I asked for a late check-out and was told that 1pm was the latest that could be done for free, I said that was fine and my 2 colleagues asked for the same, I was therefore surprised on checking my pre-checkout bill the next morning that a $25 room upgrade fee had been applied for this, I phoned reception at 7am, your AI phone answering service repeatedly cut me off, your representative Abdel told me that the $25 charge was correct for a late checkout to 1pm and to remove it he changed my check-out time back to 12.00, I asked to speak to a manager but none was unavailable, I usually have better things to do at 7am on a Saturday morning than arguing with hotel staff about unjustified charges on my bill, when I went to reception the more polite and helpful female colleague there said that the $25 fee was only for late checkouts until 2pm, that a late check-out to 1pm was indeed free, the $15 food and beverage credit as part of the $30 destination fee was also a bad joke, we asked if we could apply this credit towards breakfast, all of the staff we asked said this was possible but at checkout they said that this F+B credit could not be used on the day of departure (we were only staying 1 night so could only have breakfast once.......), you applied a charge of over $40 for Cassis breakfast to my bill even though I had asked to prepay the breakfast the previous day which your reception staff said would be $25, the server at breakfast knew I had prepaid breakfast, he drew a line through my bill at breakfast and said that there was nothing extra payable for breakfast but your reception staff at checkout seemed unaware of this and did not have access to my original check from breakfast, presented me with a separately printed bill for over $40 which I had never seen or signed, my colleague also had an unknown extra $10 breakfast charge applied to his bill as well as the breakfast charge of over $40 until we asked for this strange $10 separate breakfast fee to be removed, you should also try tasting the espresso coffee you serve at breakfast, it is completely vile and undrinkable even with 2 sugars added to try to soften its awful bitter taste, hotels in Europe don't seem to seek to deceive, mislead, overcharge or even defraud their customers in this way, I stayed in room 617 but strangely the phone in my room said that I was in room 616.......

Beautiful hotel. Very Clean. Recently renovated. Great beds. Room-darkening curtains work well. Very low noise level. They upgraded my room to a suite due to a sold-out condition. If you’re looking for a hotel with sweet suites, this is a good one. Look at the photos.

Clean, great service, and free car service anywhere within two miles during afternoon and evening hours which made us not need a rental. A block away from lenox mall. Great location in Buckhead. Good hotel gym as well - cardio equipment, workout mats, dumbbell weights < 50 lbs., cable machines, and a variety of benches.

As a World of Hyatt Globalist, I have stayed at many Hyatt properties over the years, and my recent stay at the Grand Hyatt Atlanta in Buckhead once again reminded me why Hyatt continues to set the standard for hospitality. From arrival to departure, the experience was outstanding. The staff delivered the kind of thoughtful, professional service that defines the very best Hyatt properties. Every interaction—from the front desk to the restaurant and housekeeping—was warm, efficient, and genuinely welcoming. It’s clear the team takes pride in creating a seamless guest experience. The property itself is beautifully maintained, and the rooms are comfortable, quiet, and well-appointed. Small details throughout the stay demonstrated a strong commitment to quality and guest satisfaction. What impressed me most was the consistency. The Grand Hyatt Atlanta in Buckhead again set the bar for how a top-tier Hyatt brand should operate. It is exactly the level of excellence World of Hyatt members hope for when choosing a flagship property. Thank you to the entire team for another exceptional stay. I look forward to returning.

I was very upset upon arrival (not Grand Hyatt issue) and the young man at the front desk was very understanding and kind. He booked me into a lovely room and quickly put me at ease. I highly recommend this location and hope the young man receives the recognition he deserves!

Very clean the staff was very nice and pleasant.

The buffet breakfast was a little confusing and the $15 they give u to spend should be able to use it at the market they have at hotel