Scarborough Inn

The operator was very rude. There was no one on the motel premises after 8:30 pm. I arrived there at that time after receiving text messages telling me which 'cottage' I was to stay in and what the WiFi code was. There was no key or code given in the text to allow entry. After going to the office and finding no one there and calling two different phone numbers, I reached someone who told me what the code was. I then entered the 'cottage' which was really a very small room with a bed, a TV that didn't work and very small bathroom with no soap or other amenities other than two towels. The room smelled of urine and some other disgusting smell that was probably used to cover the urine smell. I tried several times to reach the operator. After texting and calling the two numbers he had contacted me on previously with no success, I texted the operator that I couldn't even get the tv, which was very old, to get a signal and that I was leaving if I didn't get a call in 5 minutes. The operator texted me back sometime after 5 minutes that I needed to unplug and re plug the TV to get it to work. Even though that was not my responsibility, I had already tried that before I called and texted the operator. When is told him that, he responded that I could leave if I couldn't get the tv to work. Then he hung up. I called back and asked him if we could have a rational conversation and he told me to leave. I then booked another motel at a much higher rate due to the lateness of the night in late June at a beach area. I demand a full refund of the charges that were paid through your company to this disrespectful, deceitful operator. I made this reservation based on the photos online and the information provided which is deceptive at best. I have texted the operator regarding my experience with his operation. I have used your company on numerous other occasions to book reservations. This is the worst experience I have had by far.

Please review my entire response above. I started writing before I realized it was supposed to be what I liked.

Large room, nice host, good value

AC a little noisy, no breakfast

I made a last minute reservation nit knowing they did not rent rooms to locals. The gentleman explained that to me and canceled the reservation However I never received a refund from the canceled reservation. That’s not how you do business. I would not recommend.

The beds were comfortable and the room was clean

No hot water and no TV. Called for help but management would not help or render the situation

Not much!

There was no staff at all. The office was locked every time I tried to get anything. No ice available. The shower floor was creaky when I was showering.