The Alexander - Donnini Deluxe

Everything the accommodation was not up to our expectations it was needing cleaned.

The house was perfect, a modern, spacious garden beautiful hot tub fabulous and location was spot on.

Everything

I loved the Hot tub, The rooms were lovely and spacious too. I loved the location central for everything.

I didn't like that the dishwasher was full of wet cleaned dishes after the first night looking for dishes. The two chairs in the lounge looked damaged at the chair legs all twisted so we didn't sit on them because they didn't look safe. And no welcome hamper or sweets etc. Seemed like a let down given the pictures looked like you got given a wee welcome gift. So that was a disappointment. Rolls of dust on bedroom floors as well.

The location. The house is lovely (could have been dusted and utensils cleaned properly but that wasn't a massive issue) and if the hot tub was working and customer service helped with coming to a resolution it would have been a different experience.

The fact that we were given the run around by customer service regarding a none functioning hot tub. That glassware was dirty. Broken and loose tiles in garden and CCTV camera in garden that looks in on kitchen as well as garden. The customer service was terrible. I have been waiting weeks for a manager to call me.

From start to finish we had an amazing stay. The property was fantastic, location was fantastic, the weather was fantastic 😊

Absolutely no complaints.

Very well presented property with nice decor. Beds extremely comfortable. Great location on the high street in Prestwick so really handy for all the nice bars/restaurants. Plenty of room for 4 adults. Hot tub area was lovely and felt very private, lots of extra towels provided which was much appreciated.

Advert stated there is car parking, which there is but it’s a public car park round the corner from the property. Curtains were for decor only but the blinds didn’t do much to keep the light out so consider an eye mask. Downstairs shower head wouldn’t stay up and water was difficult to regulate. £300 deposit held on credit card.

We were only in the property a couple of hours before we were moved due to the building being unsafe. We were moved to an apartment at roughly 21:30 at night, we were moved to an apartment with no hot tub, as this was not the experience we were looking for we agreed with Donnini to leave the next morning and they would give us a full refund (we were booked for two nights). Over a week later Hotels.com and myself can’t get a response from Donnini and needless to say a refund hasn’t been issued.