Antigua Trece Hotel Fusión & SPA

Excellent service and facilities. I arrived very early in the AM, and the staff let me check-in 5 hours early. I was also there during the Jalisco cartel disruptions, and the staff made me feel well cared for and tended to during that difficult time.

La comodidad y la limpieza

Que no tiene estacionamiento

The hotel is very nice and located in an excellent area. The property is well-kept, comfortable, and the staff is very friendly. We especially enjoyed the beautiful terrace with a great view of the city. Housekeeping cleaned the room daily, and the valet service was always on time and very accommodating, even though the street access is not the easiest. Overall, the hotel has everything needed for a great stay.

Unfortunately, our experience was seriously affected by two major issues. First, our air conditioning only worked for one day, which was one of the main reasons we chose this hotel. Second, more than 6,000 pesos were taken from our safe during our stay. We immediately notified the front desk, and while they said they would investigate, we received conflicting information. A maintenance employee mentioned entering our room with a manager and cleaning staff to check the A/C, but later we were told that only housekeeping had accessed the room. In the end, there was no clear resolution regarding the missing money. We truly liked many aspects of the hotel and believe it could have been an excellent experience, but unfortunately these unresolved issues, especially the theft, significantly impacted our stay.

La comodidad de la habitación en general y la decoración del hotel completo esta excelente

Que no tiene estacionamiento ni convenio con ningún estacionamiento cercano

I liked most of it

I didn’t like the breakfast area being outside of my room, so I’d hear people speaking really early

El hotel está muy bonito, limpio, el staff muy amable y buen servicio. La terraza espectacular. La ubicación muy buena. El servicio de valet parking muy bueno.

Hubo un detalle con el desagüe de la regadera de la habitación. Y también hubo un detalle con la recepcionista que revisó una bolsa de algo que habíamos comprado en Guanajuato. Un poco complicada la calle para llegar al hotel si llevas camioneta o auto amplio.

La terraza, la decoración y la ubicación

Todo me pareció bueno y lindo