Mercure Strasbourg Centre Petite France

Loved the sound isolation of the room. Even though it was completely central, you couldn't hear a thing at night.

The staff was very helpful under unforeseeable circumstances! My train got cancelled and I ended up in Strasbourg around midnight instead of Paris. I booked the hotel last minute, and the staff arranged quickly a room. I received the invoice per mail on the next day to send a reimbursement request. The room in itself was clean and comfortable.

Ubicación perfecta para viajeros en tren y en el comienzo de la Grand Ile.

Un poco pequeña la Habitación y el baño

Location, comfortable bed.

Room was very small and felt cramped. We weren't able to get complete darkness as there. wer⁸e too many electronic lights that we had to cover with towels.

Emplacement idéal, personnel agréable, hôtel tres propre.

Good hotel, centrally located between train station and city centre - a few minutes walk from both. I stayed in 2 rooms as the first room (standard) had an issue with the safe. The standard room was fine, however small details were strange like there was no shelf in the shower and only one door on the balcony opened so not possible to sit out. The upgraded room was obviously larger, had a fridge, shelf in the shower (not exactly a luxury!!), a reclining chair, a coffee maker instead of a kettle. Apart from the fridge none of this was worth the extra. The standard room was just as good. The same issue occurred with the balcony door in the upgraded room but was even worse as the bed pretty much blocked access. The AC was poor, the lowest it would go to was 22 degrees so I don't think they should advertise AC if it doesn't go down to 19 degrees at least. They did provide a fan which helped though. Due to the AC I wouldn't stay again in the summer but other seasons I would return and recommend. The staff were somewhat dismissive of the issue with the safe even though I found it stressful - around 11pm the safe stopped working - could not open it and was beeping, so I couldn't access my valuables. The night manager knew nothing about the safe and had no one to contact. The manager in the morning knew how to fix it but was very dismissive of the inconvenience, she seemed to think it was to my advantage as I got an upgraded room. Thankfully this didn't happen on my last night which would have been more stressful with the worry if they could open it at all and I was under pressure for a trainlight.

alles