Days Inn by Wyndham Central San Antonio NW Medical Center

It’s a good place to stay for a few days. Only inconvenience is the cash deposit needed to complete your reservation. They have the option to use card but it is returned to you 3-5 business days. Which I did one time and learned to not use a card for deposit. Always use cash! They do not in fact return deposit to card as said. I had to call three different days to ask them for the refund. The beds and bedding are comfortable though.

$50 cash deposit required on check-in. Non-smoking room was reserved; smoking room was provided - with, of course, the obligatory holes burned into the bedspread, bad smell, etc. Cockroach in refrigerator. Tub had no stopper, so shower only. Bulbs missing in lamps.

Front desk and cleaning staff were outstanding!

The biggest negative was that i was booked into a smoking room without me knowing it. I had to pay extra for the change in room. No way im putting my family in a smoking room. What if they had no rooms available? I hope hotels.com is more transparent with the conditions the rooms are being reserved.

The property was pretty clean the pool was good but my wife was there for our 27th anniversary and when I was looking on the internet about the hotel it had a hot breakfast but we get there and it was only toast and coffee that isn't good so I won't be telling anyone to try that hotel other then don't believe what you see on the advertisement we won't be back

Breakfast was not included like it said like it said.

Average,

My room was just fine, but the noise from outside was rowdy

Ghetto

During my recent stay at this hotel, I had quite a disappointing experience. Initially, I was attracted to this hotel due to its positive reviews and affordable rates. However, upon arrival, I realized that I had mistakenly booked a smoking room. I immediately requested a change to a non-smoking room, expecting a simple switch without any additional charges. To my surprise, the hotel staff informed me that I would need to pay an extra $10 for this change. I couldn't help but wonder why I was being penalized for not being a smoker. Shouldn't the non-smoking option be the default choice? This unexpected charge left me feeling frustrated and somewhat punished for a simple mistake. It seemed unfair that I had to pay more just because I preferred a smoke-free environment. Unfortunately, the hotel staff did not show much willingness to accommodate my request or provide any satisfactory explanation for the extra charge. They seemed indifferent and lacked a customer service-oriented approach. It felt as though they were not interested in going the extra mile to ensure guest satisfaction. Adding to my disappointment, I noticed homeless individuals lingering near the hotel's entrance. This was certainly not a sight I expected to encounter during my stay. It made me question the safety and security measures in place at the hotel. Overall, my experience at this hotel was far from satisfactory. The additional charge for a non-smoking room, coupled with the staff's lack of effort.