Hampton Inn & Suites Ft. Lauderdale Arpt/South Cruise Port

This hotel was not what I expected. It was all rather run down. Hallways were super noisy. The floor of our kitchenette area just looked sticky and gross. Door to the bathroom and bedroom did not close properly. (We had to lift up the door and push really hard to close the bathroom door.) Just not what I expected from a Hampton. The good stuff - breakfast had a good variety and everyone was happy with that. Front desk staff lady when we checked in was very nice and pleasant. The complimentary airport shuttle was very nice, though the driver did not speak very good English so was hard to understand. We did not use the pool but compared to the neighboring pool we could see it looked dirty and the area very bare.

Each time I stay at this property, the staff so helpful and friendly. Hotel not only smell clean but was clean. Breakfast was delicious.

Traveling with a group of 11 people. Arrived early from our cruise and asked for an early check-in and was told I would have to pay an additional fee. Then I was told that they would charge me for only mine but ened up changing me for all 4. I asko asked for a late check out and was charged for that as well. It was a very hot day and the pool area was open. Upon entering the pool area we realized that the water was very dirty and murky. I went inside to ask the staff and was told that it had rained in the morning and that's why the water looked that way. We cold not see the pool bottom however, the hotel next door had a same size pool and that one looked completely clear. We went in the pool and noticed the the filtration system was not working and the water seemed to be over chlorinated for compensation. Finally, the rooms were neat upon arrival but the entry floors and bathroom floors were sticky. The counter tops aslo contained a kind of stcky film. Perhaps the cleaning reagents or the are not rinsig the rags after each clean.

The location was great, close to shopping and easy to get to places. However my room specifically smelt old. Like a wet carpet. I had to spray my perfume around the room while I was there. The stay was only 3 nights so I tried to make it work since I wasn’t there most of the time. Overall the smell of the room was the issue, everything else was good, especially for the price.

Nice

Booked a King bed suite so we could put our kids in the living room and the parents (one being 6’5”) had a king and a door to close when needed. Checked in and was told nothing about this. Wife got to room and started unpacking, I get there and realize it’s a regular room with queen beds. Go back to desk and told we were downgraded because they oversold, and by an arbitrary system with processing of the credit card they decided we were the unlucky ones to lose the room we had reserved and that we would have been informed early had they had our phone number (like it was my fault they didn’t?). As this point it was too late (11pm) for us to try and find another hotel, and we were told at this point we would not get a refund for the current night we were in the room since we already checked in (which again, we were not told anything was wrong at that point). Had an absolutely terrible night since our kids are young and not quite ready to share a room with the parents, (had to work the following day exhausted). Came back to the desk next morning. Had already talked to the Credit Card company who told us this was a great example of breach of contract and a dispute would be easily approved since we were essentially tricked into accepting the downgrade. Had to wait for a manager to show up 30 minutes after the time we were told he would be there, reviewed the issue. Let us out of the rest of our stay so we could leave and find another hotel and refunded the first night. Cool, but that was going to happen whether or not they wanted it to. No attempt from Hilton to make it right outside “1000 pts towards your next hotel booking”. How can this downgrade experience be acceptable?

Nice place, restaurants and stores near the hôtel. Everything was clean and good breakfast.

Great!

Love it will be back

Everything