Motel 6-Katy, TX - Houston

parking lot was comfortable

very nasty room was disgusting and dirty i

It was ok. Hallway smelled like wet dog!

It was not very clean.

Location

Renovation

Lobby was clean, room was just average. The hallways inside the hotel do have a bad smell to it though. Nothing fancy, just average for a place to sleep.

Called front desk to confirm reservation the gentleman was very professional and helpful. Bed was comfortable room was cleaned well. Will be returning to this location

It was a comfortable stay no ice was available my ac wasn’t cooling properly but I will visit again I mentioned to the concierge a lil late he said he would provide a different room so I knew than customer service was great I will return

The room was tore down nothing like the pictures. Was notified the day before some facilities "may" be down due to covid 19. The whole reason I booked here was for the pool that my child I only see once a year can enjoy and spend time with her mom. The pool had no water in it. Microwave did not work. Neighbors in and out banging on door at 2 am. The door you can see thru and was not safe at all even with locks. See pics. I had to find other accommodations asap with no extra money I checked out early and slept on my daughters floor the rest of my trip.

. Noservce to help with the frustrations

The customer service was lousy. I never got to stay in the apartment. They refuse to process the payment from Affirm they lied and said the person that paid for it didn’t pay and we had proof we called Affirm and was told the Motel had to process the payment and they didn’t. They lied said they never got it. The people behind the counter were so rude the Indian Lady. I will never use your services again for Motel 6. It is not the first time I’ve dealt with their rudeness. I used another motel within the hour, and they were gracious polite, good customer service, and processed the affirm payment.

Rude rude customer service people!! Perhaps you need to do some training for immigrant people that don’t understand how important customer service is!!