Embassy Suites Boca Raton

Breakfast was very good

Price was very expensive for what we got. The room was facing the road so there was a lot of traffic noise.

Terrible experience at the Embassy Suites Boca. The rooms smelled strongly of mildew and were clearly outdated and poorly maintained. When we asked to switch rooms, we were first given a dirty room with torn carpets and condensation on the windows. The front desk staff was rude, unapologetic, and unprofessional — one employee was even eating a bowl of food while working. After asking five times, we were finally moved again, only to end up in a room with loud machinery noise that made it impossible to sleep. Dirty rooms, bad odors, and terrible service. Would never stay here again

The day staff at the desk were pleasant but the night staff was rude. She barely lifted her head to address us .

The night person was rude at the desk. She barely lifted her head to look at us

As a Hilton Honors Diamond member, I enjoy staying at different properties within Hilton's portfolio. I chose this hotel as it appeared to be close (across the street) from a TriRail train station. It ended up being a slightly longer walk than expected in getting across a busy street, but the stay was worth it. I checked in on the Hilton app and chose my room the day before arrival. When I got there I found out the room number had changed due to some construction going on. I still had a clean comfortable and quiet room, as quiet as one can be in the atmosphere of an Embassy Suites atrium. No problems with WiFi, TV, nor HVAC. After a long trip, a good night of sleep prevailed. Enjoyed the full hot breakfast in the morning.

Breakfast was good!

Shower was substandard Bed was a little soft

I arrived early and brought a friend who was feeling under the weather. I asked if we could get an early check in. The desk clerk was not able to help, that is until Lou stepped in. He not only found a solution, but took note of my friends cold. He gave her orange juice and expressed concern. We were able to get to our room early. We saw him today and he remembered our names. Such a charming man! He is stylish and out there. (in a good way) I will always come back to this hotel when visiting Boca because of Lou. He literally made us feel like family!

The staff was excellent. They addressed my Concerns with my room issues! Immediately

The cockroaches !!!!coming from under my refrigerator and in my refrigerator when I opened it, causing me to throw away the food that I had placed in there the night before, although it was addressed immediately, and I was offered another room, but once there’s roaches in one room, it’s more than likely roaches in other rooms plus being disabled is hard for me to continue moving things back-and-forth.

I didn't get a chance to eat breakfast but I like that it was offered and I have eaten it in the past.

The price point was a little high. I was there to spend most of my time with my son who is a student out there so I never really get a chance to take advantage of any of the amenities.