Suburban Studios Montgomery East I-85

The property was in a dark area with dark parking. There was no one to check us in when we arrived. I finally called the hotel and a manager checked us in. The place was visibly dirty with a foul odor. There wasn’t an ice cube anywhere. There wasn’t a cup of any kind in our room. No shampoo. Furnishings were worn. The place was noisy well into the night with loud voices and doors slamming. We never felt secure and left the first thing the next morning. We checked out and did not use the second night of our reservation. When I inquired about a refund they told me to check with hotels.com. I tried to contact them but my live chat was disconnected or abandoned in the early stages. I could never get anybody back on the line so I emailed my matter to hotels.com but never got a response. It was worth losing the second night’s charge to get a peaceful night’s sleep at another hotel but I feel like a place like this should not be offered on a travel site. It was nothing like it was represented. I certainly expected some sort of reply. Very sketchy feel to the place.

I was on the road, evacuating from New Orleans after Hurricane Ida and on my way to your hotel, when I received a call telling me my room was no longer available. I had talked to the hotel previously to make sure late arrival was guaranteed, but nevertheless you did not honor that commitment. In one word — AWFUL. This all happened at about 5pm, after I had been working all day in the heat with no power to pack my dog and me to evacuate. And because everyone from my area was evacuating, it was almost impossible to find another room. YOU SHOULD BE ASHAMED OF YOURSELVES.

Regina at check-in was fabulous. We were just stopping through on our way to the beach, so we just needed a place to sleep. The place was clean enough, but the bed was extremely uncomfortable. The room was rather outdated and the carpet was dingy. For a night it wasn't bad, but I think it was far more expensive than was warranted.

I was pleased with the care taken by the staff at this location. Rooms are clean and smell great. Laundry facilities are compatible with touch free cellphone technology, which saved me the trouble of looking for change elsewhere.

Probably wouldn't stay here again but it wasn't horrible. Staff was very nice. Room was very dated. Mattress was very firm. Suspicious activity in the parking lot.

Great people Abd service the General Manager was awesome

Great location and accessible to major roads. However, was never advised at check in that there were no kitchen utensils, dishes, etc in room until i discovered this. A laminated notice in room said to ask front desk for any kitchen items. Never did ask since fortunately had my own silverware and take out food. But, had just stayed at another Extended Stay in a different city and all utensils etc were already in room.

Clean, comfortable, convenient. Not fancy, but good accomodations for long stays.

Not bad for an extended stay , nice spacious room

Everything was amazing