Fairfield Inn & Suites Saginaw

Staff friendliness

Fitness center not having light weights for senior citizens Billing issues

Cleanliness

Comfort. The ambience, decorations was HORRIBLE. It was more like an office. No comfortable recliner, just awful. No art work on walls, terrible.

The front desk employees and the woman preparing breakfast were very friendly. They said hello and made us feel welcome. We did have trouble with the lock on our door and the lady working at the front desk was alone because someone on 3rd shift didn’t show up for work. She was woeking solo on a Sunday morning (8/17/25). We were locked out of our room because our key cards didn’t work and she graciously helped us get in our room. I know she was busy and really didn’t have time but yet graciously figured how to get us in our room. Thank you!

The mattress was horrible. The tv did not work was fixed and broke again. Only one chair for 2 people. The shower was good. They did not have enough help. Also, someone damaged the right front fender in the parking lot and never left a note to at least apologize for it. About $400 in damage.

It was clean. Not sure if a newer build but glad wasn't patched or looked trashy.

Nothing

That it was clean and friendly staff

The fridge didn’t get cold, the toilet seat was broken. The other room same with the fridge . Breakfast was good but could have had a little more variety