Holiday Inn Express - Layton by IHG

Perfect place to relax!

Everything was smooth and the staff did an amazing job making us feel welcome.

Amazing service, definitely coming back!

Worth every penny!

The beds were comfortable.

The room had a musty smell. Ran out of hot water in the shower!! Crazy to happen in a hotel this size. The hot tub was not working, and there was no good information about how long it had not been operational. The night desk person said it would be working the next morning; the morning desk person said it was working, but she hadn't taken down the closed sign. I went to check the hot tub temperature, and it was cold. I told her the hot tub was cold and not working. Then she told me the hot tub needed a new heating element and she didn't know anything else. There were no pool towels available in the morning. The ceiling fan in our room did not work. The front desk person could not instruct us on how the remote worked. She did put different batteries in the remote. It still didn't work. She said the maintenance employee had left for the night. No solution offered. Consequently, one sleeping area was too warm and smelled because of poor circulation. The fan vent by the bathroom was disgusting! Full of lint - a fire hazard so we didn't use it. The phone in the room did not work - when I asked the front desk employee about it, she said when the room was remodeled, the contractors cut the wires, and they needed to get it fixed. Not enough towels were provided for the number of registered guests. Had to go to the front desk for more. There are not enough seats and tables in the breakfast area for the number of guests.

Location

Just little things like having to keep asking for things and worn out rooms

This hotel has been refurbished in the past year and honestly appears to be and has been rated highly on many travel sites, including this one. However, our experience was not good. First and foremost if you get room 408 turn around and request a different room or at least don't sleep on the bed closest to the window. It's crap. It's like 2 inches in size compared to the other pillow top. Second.... Bring your own pillows as these are like inflatables with holes in them as they deflate to nothing when you lay on them. Literally flatter than a pancake and pretty much like laying on a sheet of newspaper. My husband and I had the worst night of sleep while our daughter slept like a princess. See pics in mattress size differences. Our mattress also felt like the springs were warn out as every time my husband moved it made noise and I felt every move he made. Worst night I've experienced in a looooong time. We both woke up sore. When we arrived the room was as cold as a deep freezer. We left for dinner, came back and room seemed to have warmed up. That night we woke up sweating and the thermostat said it was at 67 but was not working and definitely not as cool as 67. Try 75ish?! I also woke up to what sounded like a distant alarm before realizing that it was the refrigerator motor. That was annoying every time it cycled. The bathroom was very tiny, and had one of the squeakiest bathtub floors ever! But it was nice that all the shampoo/conditioner/bath washes were full. We booked a hotel with a pool/spa but unfortunately, it was so packed with children/teens we didn't get to take advantage of those amenities. Breakfast is served, it's just meh. The cinnamon roll was decent, as well as the prepackaged muffins. Omelets were ick and the juices felt watered down. Parking is plentiful. Theres a small convenience shop inside. There's tons of restaurants nearby and shopping. Easily accessible to the highway and nearby Lagoon. Price is affordable but I wouldn't book here again.

Gepflegt und sauber, die Betten waren sehr bequem. Frühstück war im Vergleich mit anderen Hotels sehr gut.

Convenient location. Multiple restaurants and shopping within walking distance.