Sonesta ES Suites Birmingham Homewood

The size of the room , The layout of the room. The fact that it had a frig

I have been a guest at this sonesta more times than I can count. I found out it was sold and under new management. When I first arrived. I was told I cant get my room because it was to early, Ok Not a fan but OK. Second I had asked for a first floor room. Didn't get that . When I got to my room. The TV didn't work. had to call maintenance. I went to dinner, and when I came back the lamp on the desk didnt work. Call maintenance again. But this time I called four times and nobody would answer, When I finally got somebody to answer, She put Me on hold for 15 MIns. I finally had to walk down to the from desk and tell her about the lamp. When I took a shower. Thank gosh Im prepared. because the Shampoo and body wash was gone / out. Finally I will have to say . This was the worse experience at this hotel I have ever had. I now will find a new hotel to stay at when in Birmingham.

We enjoyed the included breakfast - very good

All good.

Great stay

Need a little maintenance on the door and AC in room 322

Almost everything

AC wasn't working well in the room 322

Air was broken and room was dirty

Air was broken and room was dirty

The breakfast was terrible. We left the facility and picked up donuts. The food was poor quality and very short supply and staff explained they didn’t expect to be so busy. They didn’t prepare enough food and the quality was terrible especially in contrast to my daughter who stayed at the Best Western and she was extremely pleased with the breakfast.

Upon arrival the light fixture in the bathroom wasn’t working and the TV’s “needed to be reprogrammed” per the maintenance guy. The telephone in the room also didn’t work so we couldn’t talk to the front desk without walking over there. The sofa bed mattress was deplorable and should be burned along with the sofa itself. The duvet in both bedrooms were stained and dirty looking. Quite honestly nothing in the room felt or looked clean and they had a roach trap on the floor next to the refrigerator. The toilet paper rolls were almost empty and the was no spare roll. The staff was less than helpful and told us that since “we used booking .com they couldn’t help us”. No sheets were provided for th sofa bed so we had to go to the front desk to get them ourselves because “they were busy right now”. We tried to find another hotel in the area but all were booked due to multiple graduations going on so we had no choice but to stick it out but I wouldn’t board my dog there and we will not ever stay with them again. As far as the property itself, there were multiple homeless people hanging around the back of the property which was a little unsettling and someone’s child (approximate age 10 - 12 walked through the garden to look into our window. I am unfamiliar with the area but I don’t feel like this was a great location although it was in proximity to the events I attended while in town. See photos attached.

Grote en goed uitgeruste kamer

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