Sonesta Select Charlotte University Research Park

L’emplacement

La propreté le service le réseau

Clean and friendly staff

The location was great for shopping, dining and convince to the race track.

The room was dirty. Carpet had a big wet spot. Looked like dried blood on the sofa. Dresser drawer wouldn’t close since it was broken. No hot water for the bathroom sink. When checking in the front desk women was incredibly rude. Also had spoke to her before our arrival because of an issue we were experiencing and she hung up on us. We called back to speak to a manager and were told no one was there on the weekend. Was finally offered a different room, 6 hours later after checkin staff was off.

I like the convenience of the location.

The hall we stayed in smelled of smoke-Weed and cigarettes, which caused me to get a headache. The pull-out couch had pee stains in it. The overall cleanliness was poor. There was no ice machine on the 4th floor. The TV screen had a lot of static; it was hard-to-see the screenThe staff didnt want to give me extra towels when asked. I Will not stay here again.

The property itself was fine but you allow dogs and literally have no grass for them to walk.

You charged $80 more for a “balcony” room. What a joke. It wasn’t a balcony at all. A fridge in my room- frozen with ice taking all the room and I could get ONE water bottle in it. That’s it. The room has WAY too much furniture- like we got stuff too. Two desks? Then the armoire is blocking half the tv from the bed. The little boy who checked me in was rude. He also charged my room an hour after I booked- choosing the option to pay at property but he ran my card anyway. When I asked him, his response was “well everyone does that esp if it’s busy” so take a deposit then but if I chose pay at property then THATS WHAT SHOULD HAPPEN. Don’t do your customers that way. I took pictures and will writing a full review with the pics on google so ppl know what they are actually paying for and it isn’t good business, good customer service or excellent rooms. None of those things applied here. Will not be staying again.