Fairfield Inn by Marriott Rochester East

It was in a nice place

Excellent place to stay with family. We encountered a whole new experience at Fairfield.

Size of room, closet. Friendly front desk person.

Pillows - all too soft. Wasn't happy about what appeared to be black mold in the shower. Three separate areas where the top of shower and ceiling met.

For the most part the facility was OK. A lack of focus on attention to detail was apparent from the entry doors to the room.

The air conditioning was loud and did not get lower than 70. The condition of the room was very dated. Employees very nice.

Not a good stay, if you’re looking for something better please go to holiday inn down the street, I’ve stayed there before and it’s night and day difference. Besides it being outdated and muggy, the gym being the size of a closet; the AC was broken and my room did not go below 74 degrees in the summer. All night they keep sign lights pointed at the windows and they don’t have dark blinds!!! Meaning 1. We did not have any privacy 2. Our room was bright 24/7 from the outside lights or the sun, leading to very poor sleep. Also, maintenance woke us up, when I opened the door, the young man was frazzled and could not tell me why he knocked, just froze, which was pretty suspicious. The cleaning lady knocked on our door on two occasions at 10:00 and 11:00 a.m for which we reminded her our check out was at Noon, then she proceeded to enter our room at 11:15, then acted surprised when we told her check out was at 12 yet again!! I get she was rushing, but we expect privacy until our check out time especially if we have already reminded you. Lastly, cleaning staff was yelling on the phone, leaving their conversation out in open for everyone to hear, showed huge lack of professionalism. I suggest the staff needs a weekend at this hotel to realize how awful it is and how much work the higher ups and management need to do. If you’re looking for a peaceful weekend please please look elsewhere, one should not stay here, pay the extra $100 and find higher rated hotels. Don’t make my mistake.

The breakfast, the room. Room location in relation to breakfast area and entrance.

#1. Received notice on day of water shutoff instead of prior notice. #2. Room cleaning was to be every 2days. At one point it was 4days between cleans. #3 internet updates didn't allow for stream ch to be viewed

convenient to my needs

Great