SpringHill Suites by Marriott Oakland Airport

The room was comfortable. Staff was friendly!

I called the front desk on Sunday morning & spoke with Elsa to request clean towels & for the room to get clean. I did let her know we would be out all day long. When we returned, our trash was still there, all the dirty towels still there, so basically no one had gone in to clean it. I called front desk again, a guy answered so I informed him & asked him to please send someone that we would be taking our daughter to the swimming pool & would be gone for the next 3 hrs. When we got back all they did was drop off some towels on top of the bed & picked up the wet ones from the floor. By the time we left on Monday morning, our trash was overflowing! How can we not get cleaning Service for the entire weekend if I paid almost $500 for Two Nights. We stay @ hotels all of the time & this was Very disappointing. We would not be returning guests @ this particular hotel.