Wyndham Garden Schaumburg Chicago Northwest

They are terrible people, I arrived in the evening tired, with my pickup truck and trailer, there was no place to park my car in the hotel parking lot and I parked in their restaurant parking lot where it was written nowhere that parking was not allowed! I came out in the morning and found my car towed! I paid an extra $1000 for this!!!! Я также обнаружил, что отель грязный и антисанитарный!

Nothing

The expectation

I think the owners are capitalizing on the name of of the franchise, but not want to keep up with franchise standards. It’s like expecting a franchise experience but getting motel vibes. Hallways are Always gloomy, wallpapers all scuffed up and ripped up in some areas swimming pool is locked down indefinitely. They promote having a swimming pool on their website, promote breakfast. They do not have none of the above. Spoke to the manager and He says he has his team working on it. There’s no way that this place is keeping up with the franchise name they should be de-franchise and called a motel. That’s how sad it is and it’s unfortunate that every time owners like this take over franchise’s the first thing they do is strip away breakfast and amenities, and then they refused to keep up with the proper maintenance such as a wallpaper, shabby toilet don’t wanna fix fixtures,toilet handle was broken. I mean these are things that they know are not working so they overlook them and say “I have somebody working on it” l. They know what rooms are messed up. Yet they still rent it to you.

Clean

No complaints

Clean room, comfortable bed. Good price.

No continental breakfast

The paths and outdoors

The staff was on his phone didn't back me and then when he did he went back on his phone told me to wait over to the side. The room had hair and faces on the bathroom mirror that looked painted with lip stick the air did not work and the sheeting had marks

They had bugs in the sheets - we did not feel comfortable staying after we found this

After speaking with the front desk, showing them the photos AND bringing one of the bugs I captured, which appears to be a bed bug they do nothing to help refund the reservation and have ghosted me since the stay