La Quinta by Wyndham Tucson Airport

Excelente servicio y atención.

Todo

Very clean room. Breakfast was good. I use this property because they allow me to park my car there while on roundtrip trips.

Elevator floor was dirty with piled up dirt in the corners.

Yes, the room was clean and large enough to not fill so cramp. The shower was the only part of the room that needed to be changed. The unit that you pull up to starts the shower head only worked partially. The water from the faucet still came through. The faucet in the shower should be replace. Other than that, the room was very comfortable. That beds were very comfortable for me. Thanks for your service. Luis Garza

The shower was the only thing that did not work very well. That was it.

Convenience to Airport

Door keys don't open door. Major issue from every single person

I liked the location.

The rooms felt a little old and coffee maker even though it worked was dirty and has hard water stains. The washroom had no lock and the door was very bad.

Friendly staff

Sheets were dirty

Everything

Nothing to say

We don’t expect American hotels to be perfect, though a broken light, charger, and ice machine in one place is a bit much. What we do expect is helpful service. And some attempt to solve problems, rather than pass them on to the customer. With a very early flight out of Tucson, we chose La Quinta because it was close to the airport, and had a shuttle every half hour. When checking in the night before, I double-checked the shuttle would run at 330am. Yes, just be down in the lobby by 325am, I was told. When we went to check out at 315am, the desk clerk advised us the driver was sick and there was no shuttle. The sign on the desk, however, still advertised the shuttle service. When we insisted that she must have a solution, she called the hotel next door. They didn’t have a driver either! We asked if she would call a taxi and she advised she could, but we would have to pay. Apparently her boss was not contactable, and she had no idea what to do. So we walked. Even though it is only about a ten-minute walk, we grumbled the whole way. La Quinta’s social media says “our friendly staff will help you”. In this case, they didn’t.