Best Western Plus Indianapolis NW Hotel

Hotel was clean. Internet access was good. Convenient parking.

Got the job done. Needed some updating but overall was fine.

Our experience started okay—the lobby looked nice. But once we got off the elevator, everything went downhill. The carpet was filthy and paint was peeling from the walls. When we got to the room assigned to us, there was a "Do Not Disturb" sign on the door. Just as I was about to use my key, a hotel employee walked up and rudely asked what we were doing outside her room. We explained it was the number given to us by the front desk, and she snapped, “You need to go back downstairs. Somebody messed up.” Back at the lobby, they gave us a different room. That one wasn’t much better—the fridge was dirty inside, the tub had grime, and there was a wad of hair over the drain. We were tired from traveling and decided to just clean it ourselves. The shower drained so slowly we were standing in water the whole time. To make matters worse, our room keys stopped working every day, and we had to keep going to the front desk to get them reactivated. On our last day, another guest mentioned the hotel was “supposed” to be remodeling. Honestly, I hope they do—but I won’t be coming back. Between the rude staff, dirty rooms, and constant key issues, this stay was nothing short of frustrating.

Key card needed to be reprogrammed every time you left the room. Pool area had damaged parts that cut one kids hand. Breakfast was very basic. Fan in bathroom didn’t work, and paint was flaking off everywhere. AC pumped humid air into the room. Spend a few extra dollars and stay elsewhere.

Bed was very bad. We had a handicap room, shower leaked all over the bathroom floor. Hallway was very dirty. I will not stay here again. Not worth $277.00 a night.

The photos provided for the property are not accurate to the condition of the building inside. The carpet through the hall was heavily stained.

Everything is outdated, holes in the wall in the hallway I guess they're trying to remodel for all the equipment is pushed to the side up against the wall in the hallway on the floors. They need more that one person that can work the desk on busy days.

Rooms were dirty. Staff at the reception was cold.

Wonderful and clean hotel staff was friendly

Staff was great. Convenient would stay again