Hampton Inn Chicago-Midway Airport

Ok not as good as some of the other Hampton’s I have stayed at

Tried to call the hotel for airport pickup but no one answered the phone. The hotel had airport pickup as part of the booking. Had to get a Uber. Hotel clerk did not seem to care.

Breakfast was decent. Could use more attention with refilling food as it runs out frequently. There is only one lady who is helping and she is so incredibly nice and does an amazing job, but she needs help there. It’s too many people trying to eat breakfast at the same time for just one lady to do all the work.

One of the receptionists was so incredibly unpleasant. I witnessed her belittle another guest when he couldn’t find the water fountain and made a face at him as he turned around. She was condescending to me. She lied to me and said there wasn’t ever any refills for the coffee sweetners, that they have never had any Splenda there. I could tell she did not want to look through the boxes below in the cabinet to find some Splenda for me and my wife. Nonetheless, she said “oh well we’ve never even had Splenda here so I don’t know.” The next morning after that unkind disgusting and hateful lady left, there was a fully replaced sweetener jar with plenty of Splenda. I wish I knew her name. She is not a young girl and she did not work at night. In the morning of Saturday May 24 at the front desk. Dark hair with thick black glasses.

The breakfast was made for people that eat pork. You all really need to broaden your meals because there are a lot of people that do not eat pork and cannot eat a lot of carbs because they're diabetics. As far as the room, the room was cramped. It was not all that clean and the staff was horrible. I will never stay there again and you all overcharge for everything

I didn't like rooms the rooms. I did not like your continental breakfast or your breakfast that you have every morning that was nothing but carbs and pork. I'm a diabetic and I do not eat pork. I did not like the staff. They were very unprofessional and not friendly at all. They were terrible and the room wasn't all that great. The beds was uncomfortable

Had an issue with the room and the billing manager jumped right on it and took care of everything…thank you again for all the help

Convenient location.

Wasn’t notified that I had to pay for parking until I checked in. Entrance is a little tricky to get to on the first try.

Was falsely charged a 300 smoking fee and was given attitude when asked about it. They rufused to remove it or communicate with me and came up with some sort of false report. Do the managers get paid out for the smoking fees or something. Have been a long time Hilton member but will be looking for other properties when I travel now due to this incident. Consider Marriott or IHG hotels instead of getting ripped off by Hilton.