The Bowers Chalet Private Campfire & Lawn BBQ, WIFI, Breakfast Hill Top 360 degree view

Location is the only plus

I had booked this hotel well in advance through Booking.com and paid around ₹5,000 per night, expecting the same room that was shown and confirmed during booking. However, when we reached the hotel for check-in, we were told that the hotel was overbooked and they did not have the room available. Instead, the staff offered us a completely different room that was extremely dirty, poorly maintained, and not even worth ₹1,000 per night. It was nowhere close to what we had booked. The condition of the room was shocking and unacceptable. I am sharing the images of the room they offered — it was worse than a basic dharmashala. We had to argue with the hotel staff for almost an hour. Finally, they admitted that they were overbooked and promised to provide the correct room the next day. However, they did not compensate us, did not handle the situation professionally, and did not show any concern for the inconvenience caused. On top of that, they still forced us to pay because Ooty was fully crowded with tourists and we had very limited options available outside. This felt like they were taking advantage of the situation instead of helping customers who had booked in advance. It was a big mistake to trust Booking.com and book this property. My personal suggestion is to always go with trusted and reputed hotels, especially in tourist places like Ooty. Do not rely on such properties, as they seem to care only about making money and not about customer experience. Special request for travelers coming from far away: If you are visiting Ooty from another city or state and do not know the local language, please be extra careful before booking this property. If something goes wrong, it becomes very difficult to argue, negotiate, or find another hotel at the last minute, especially during peak tourist season. This kind of experience can completely spoil your entire trip and create unnecessary stress for your family. I also strongly request Booking.com to review and flag such pro

Ok

Ok

Service provided by kind and quick 😁🙂

Location and the staff

Rooms