Courtyard by Marriott St. Louis Downtown West

Clean Hotel. With mostly friendly staff.

We booked via booking for 3 Adults. At our arrival the hotel staff informed us that only 2 adults are included for the breakfast. That was not stated in the booking receipt. Our room had a pull out sofa. There was no extra pillows ect. The prices at the hotel bistro where high. The hotel have his own parking place and still choose to charge extra for parking.

Lo usamos solo por una noche. Pero me parecio que estaba en una buena zona. El hotel estaba limpio, comodo. La cama estuvo comoda. Me gusto la habitacion que me dieron y la vista. Volveria a hospedarme aca.

Clean, great staff

Build parking cost into room cost

I booked this location specifically for its balcony/patio area .. I loved how you could come out your room directly to the courtyard … sat out by the fire pit one night, actually almost forgot I was staying at a hotel it was so peaceful

I booked the price that included breakfast but I still had to pay for breakfast at the local cafe they had inside .. was a little confused about that

Friendly staff, very clean

The location was great for what I was doing in the convenient parking lot. The staff were absolutely amazing, especially a staff named Kita. There was some issues with check in, but she was very calm and wanted to just make things work out for me which I appreciate it.She was diligent and accommodating and very friendly. The bed was very comfortable.

The Wi-Fi was horrible. The air conditioner was very loud throughout the night. I wish there would’ve been a black make up washcloth in the room in addition to the make up removal tissue. The couch that was in the room was extremely hard. I wish there was better TV selection, but it was decent.I wish they would allow the DoorDash people to come straight to your room.

Loved everything about the hotel, the starbucks in the lobby over the traditional breakfast buffet was absolutely amazing. Ability to use streaming services on the tv rather than cable. Loved the shower and the shower products. Bed was exceptionally comfortable, the layout of the room was fabulous. Great stay overall.

No complaints.

Despite how expensive the room was for two nights, they only provide cleaning service every other day ; when I called down to ask about extra towels and coffee they said well if you want them come down and get them we don’t deliver. I felt like I was at a hostel and a kid. I went downstairs to retrieve the clean towels and coffee, and the towels weren’t folded just kind of wrapped around each other and trying to carry it upstairs by myself four towels, and four coffees plus cups was most inconvenient and I looked like I was doing the maid service. I don’t understand when you charge that much money for a hotel room why you can’t provide some level of service. You pay an exorbitant amount for a hotel room plus you must pay for parking as well. When we checked in we had to go to five rooms before they could let us in because they were changing the key locks; the management weren’t at all helpful. It’s like it was an imposition because the keys wouldn’t work on our room.