South Seas Resort

Grew up at South Seas and the magic has not changed and it’s Gorgeous! Truly Wonderful Grounds that will be even more Beautiful after Construction! It’s is an absolute favorite place for us! But, paying almost a $1000 a night and a 250 deposit PER DAY! the standard needs to b higher …as far as the staff - but only checkin / front desk / cleaning and MAINTENANCE (biggest Fail) as ALL other staff (pool, beach trolley) were AMAZING- with positive great attitudes. Our beach villa had no internet - no working TV entire trip! Light bulbs not changed and no shelf holders in refrigerator. Reported many times and silence. No one ever followed up. Don’t you guys do a walk thru? Checkin :( hardly any info given including about golf carts! Or trolley schedule. - no staff at beach or pool knew the last trolley ran at 5pm (too early) and we have an 88 year old with us. So that made for a hassle first day big time. Very sad - ALL windows except balcony door covered in dirt and bugs for looks like years and most are broken and don’t open and are dangerous. This is not a hard fix but when it was brought up it was “oh it’s not our problem”. Unfortunately yes it is Do Better! With less Attitude! Construction drills start at 730am so be aware. We are so saddened with this very fixable and preventable situation but still luved to b there- If they can get that part together and an attitude adjustment with the Front desk and maybe a real life maintenance dept it will be TOP notch!

Resort is pretty much still a construction site

While we understand you are still getting things back to normal after the hurricane…the property near our rental was in terrible shape. They were rebuilding the deck/walkway to the beach and there were large areas missing boards which made our toddler trip and fall. The grounds around our unit were unkept; overgrown bushes, trash and debris scattered randomly throughout the property. The stairs and outside of the unit was in terrible shape as well. Just horrible all around for the price that you charge. Also, you should mention that the nice pool/club area is over a 5 minute drive from the units you rent! According to the pictures and description online, the beach club was on site near the rentals. We are highly disappointed in our stay.

It’s shabby. Property needs maintenance. It’s not worth paying so much for a run down place with no services !!

It was a construction site. Debris around buildings, in our stairway and common areas. Construction noise started before 7 am. Construction workers living in the guest buildings and very loud. Amenities a minimum at best.

There was a few mishaps with checking in. First sent to wrong condo that hadn’t been cleaned yet. They had written down the wrong number. No problem. So we then moved our stuff to 2nd condo. Just after unloading everything. Got a knock on door from maintenance to spray for ants. Which he found ants all over the LR couch and end tables and kitchen counter coming from slide door. Had to go back to office and ask for another condo. They were very apologetic and had to get another one cleaned. We waited over an hour. Terry was very nice and apologetic. He even came to second condo to help us move to the third one. The condos are on second floor so up and down steps while moving was a lot. Stressed us out our first day it was kind of a bust going anywhere while waiting for the 3rd condo. Things happen. The property is very nice and the manager Terry was very apologetic and helpful. Terry handled the situation very professionally. He even offered to buy us lunch from one of the food trucks. I would definitely come back. It was our first time to Captiva. South Seas is beautiful. We are planning a trip for South Seas in the fall.

Good

It was fun and could find many things to do to stay busy

Great resort. The only issue I encountered is everything you order at the restaurants is charged to your room. It helps not having to carry cash or credit cards but it’s hard to keep track of your spending.

Beautiful property, superior service. Our room needed some attention, old carpet, no microwave, old heavy furniture.