Hacienda Santo Cristo Hotel & Spa - Adults Only

Superbe piscine, jacuzzi, deux options possibles, site historique, Bon restaurant, service de qualité

Todo bien

This is about the eighth time we have stayed here over the last few years, it is a haven to relax and rest and spoil yourself If you eat at any of the two restaurants, they are just a little bit more expensive but you have no need to leave as there is something for everyone and nothing of this quality without driving for ten minutes , Without doubt they use good quality ingredients and you can tell that all that work in the kitchen are highly trained and the service from the waiters was very friendly and attentive ..There are two pools but almost all use the slightly smaller one as it is directly Infront of most of the rooms and is definitely warmer. And we saw no towels being put out to use at the original one.

This was the first time we have ever had any major problems at this hotel , and the reason why we keep using it for a place to unwind .but our stay included a pre-booked Xmas meal for two and there was a problem with that that did spoil our experience on that night. To the hotels credit although at the time we had some major issues with the service when we approached the hotel the next day they did sincerely apologise and tried to make it up to us. We would of rather not had our issue as it did spoil the night but it is a sign that they do care and will try to make your stay as comfortable and enjoyable if things go wrong and they openly did admit that they did make a mistake . That doesn't happen in many hotels so for that I thank the manager and the team for trying to make amends and not try marking excuses . So customers service is something they do take seriously if an apology is needed .

Me gustó todo el lugar, la velada fue increíble y el pan 🥐 en el desayuno excelente también

Todo es perfecto

Wonderful room/suite, great staff

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Esta preciosa la hacienda

Que me toco una habitación con puertas poco elevadas.

The room was like a Marriott or holiday inn, just maybe a hair less luxurious. For example, Sheets were smooth and great, but not silky smooth. but I'm splitting hairs. I appreciated the computers in the lobby. They should get weights for the exercise room. They have bike and treadmill things. The front desk boy really helped me to find a local bus station (not ado) to get to oaxaca with more departures. They were very happy to help, and this makes a huge difference in your stay. Breakfast good, water hot, bed good, a block or so from center plaza. Great choice, will return here if I get back to tehuacan

Nothing

I was shocked at how nice this place was. It's absolutely stunning! I got a 'late escape' deal, which was so reasonable. When I checked in, they upgraded me without asking. The check in was very smooth and the staff goes above and beyond.

Nothing. It was perfect.

No facturo