Casa Del Mar

Everything was great with the hotel...only comment is the noise in the parking lot, jets flying overhead, etc.

Did not feel safe

I had a great view but dirty windows & lack of privacy because everyone walks past your room. Then super past midnight conversations held on the balcony eco clearly into any room above or below. The pool wasn't available. Weird sketch people in the parking lot on bike or hanging out with car and weed smoking outside definitely was not a fan of. Staff was friendly and courteous they were great front desk guys. My room wasnt clean when I got it. The shower had hair, the bed had particles and made me itchy, the sink was dirty and floor & base boards. I cleaned it and didn't bother to let anyone else touch anything. I stayed several nights n the last day was the harshest I arrived late 1am and there was a guy with a bike and heavy jewelry riding in the parking lot. I stayed by myself and had a luxury vehicle which I was concerned it get broken into :( I opened my curtains and was concerned for myself n possessions outdoors. Tough I wanted to leave a great review but what i had read prior was exactly what i also experienced. I thought maybe it was prior to them doing some updates but its obviously not the case. Theres potential but clearly not the right team for execution. I should have spoken directly with a gentleman who seemed to be a manager or supervisor of authority.

Beach View and Beach are the 4 Stars for this place. Really outdated with No Room amenities and Drug Dealings going on the Property that I witnessed. Not a Place for Kids. Glad I was by myself.

On the ground floor, you might have cars or a small hill in of sand that obstructs the view, but we could still see fine. The second floor would be full view.

This hotel is a dressed-up disaster. Upon entering the lobby you get the impression that it has a nice decor and looks somewhat up-to-date with a Google Reviews QR code right on the front counter. What we got when we got to our room was not the same. To begin with the stairs to get to our second floor room where on the far end of the hallway. We needed to continuously walk buy the guy selling drugs (wearing a balaklava at times) to get to our room. (He stayed out on the walkway all day the first day) We hurried into our room, locked all the doors, and my wife cried. Our 22nd anniversary already ruined in the first few minutes. To begin, Expedia advertises the room as having a "hot tub". It DOES NOT. It is a jacuzzi. The one thing my wife wanted and asked for during our anniversary was to have a hot tub. The room is a combination of two rooms where the wall in the center has had an entryway put between. They had one small fan trying to blow the single room AC between the two. It was a cool September day and the heat was still unbearable. You can see where the room had been renovated and the secondary AC was removed from the other room. We could not stay in the living room or kitchen for any time because of the heat. Also, due to our kind neighbor, the seeping smell of drugs coming from the room through the wall was terrible. The hurrily-done countertops in the kitchen were coming away from their mounting surfaces and had broken pieces under them... Cannot write more.

Great little beach area before Hampton concerts

I was familiar with this area from previous trips and the outward appearance of this hotel didn't seem bad. The floor of my room, however, was filthy and I couldn't walk barefoot. The bottom of the door appeared to have been kicked in previously and now didn't sit flush with the door jamb. The bolt meant to securely lock the door was also loose as if it had once been knocked out of place. In one of the stairwells, the pipes overhead were leaking in numerous places - I had to duck around the drips and dodge the puddles. Ultimately used a different stairwell moving forward. The pool was green/brown and supposedly being cleaned but I never saw anyone working on it. At all times, there were numerous people loitering in the passageways and stairwells, smoking and/or just standing around. As I was travelling alone, it made me uncomfortable coming and going throughout the day. It seemed like the property was being used as a place of residence rather than a hotel and indeed, there is a registered sex offender living in one of the rooms.

Hot tub was amazing! Beach view was amazing! Area so nice! Nice pool! Many local food options!

Staff was friendly! The lobby and rooms were nice and clean! The view of the ocean was wonderful! It definitely gave the Best Western Sands a run for it's money!