Bakotu Hotel

Location and room standards were great. Staff were great

I very rarely leave a bad review but unfortunately in this case I feel compelled to do so. On arrival is was greeted by Ba. He was very polite telling me we were upgraded with a fan and kettle. I said We wouldn’t need the fan as We had booked a room with a fridge and A/C. He abruptly said no We hadn’t I showed him the booking and He was having none of it and got quite rude. I said I hadn’t paid yet so would go somewhere else. He replied that He hadn’t been told about the extras in the room and it was Booking.com’s fault they did it all the time. I said put us in a room with extras and would speak to Booking.com. I messaged B.com and quickly got back to Me confirming me booking included A/c and fridge. The next day He said he still hadn’t had confirmation. The holiday was fantastic. We have been coming to The Gambia for 14 yrs and actually got married her so We knew our way around. With 3 days of holiday remaining I asked reception for final invoice and was told 119000 this was the amount we expected but then told could only pay cash. This is not easy to do but managed it after messing around and some help from Gambian friends. This was when the trouble started. I came to pay, Ba who was on reception. I asked how much was final invoice 119000 he replied. So I counted out the pile of money. He gave me the invoice then said how was I paying for the fridge? We said I’ve just paid you. Here We go again he said every time you come here you cause trouble. Again I told him I wasn’t in the mood for this. I’m not a mug and wasn’t paying him anymore. He said I wasn’t leaving without paying and would phone the Police. I again refused and called him a thief. He went ballistic called me many expletives and that us people are all the same. Coming here causing problems. I was shocked I asked to speak to his supervisor and he told Me to F*ck Off. Again I showed him the message from B.com and eventually accepted I owed no more money but I was not welcome back.

L'hotel est très agréable, le personnel attentif et aimable.

L'hotel est situé dans un endroit très touristique et si l'objectif est de se rendre à l'exterieur, les démarcheurs sont nombreux et insistants (bien plus que dans les villes de Banjul ou Serrakunda, même en plein marché)

Location

Breakfast basic, dining service slow

Beautiful grounds Quiet

Breakfast poor