Residence Inn By Marriott Austin South

Good place to stay, pet friendly, and Close to eating places

Great place for family

Well... room was dirty! Dust on refrigerator, counter tops, iron was broken and not working. Had to call down for replacement and get it. Had to go down to have and request rooms to be cleaned. Cleaned 2 times whole time there at our demand to have room cleaned. Tenant in next room 101 I believe had dog that bark all day and night. Room smelled and out dated! Shower door wouldn't close.. water everywhere as door wouldn't stay close when taking a showers bathroom tiny. Rip off on prices and very very misleading. The worst stay I've ever stayed in my whole entire life traveling career place was horrible. The breakfast in the morning was great and the person who is working in cleaning the kitchen and serving the breakfast which was one lady was awesome. She was excellent. That was the only thing everything else was horrible and the worst experience I've ever encountered. I would love someone to call me back to talk about this in greater detail . very unhappy and very disappointed in this day. Please call me back 315.491.2147

It was as expected

BF was not readily available during the allotted time and ran out with out being replenished. Our bathtub had dirt in it and our door to the room didn't open with the key. Each time it took multiple tries.

The elevator is small and wasn’t working very well, it kept shacking pretty bad when reaching the 3 floor. The pool is super small, the doors in the two suites we stayed in were not locking properly and had to be pushed in or pulled with force to lock or open. Same with the locking mechanisms. Staff was great and the breakfast also. Just wished those things were fixed. There was some homeless activity outside at night but they had the security truck patrolling so that was good.

I asked for room service in the morning after two days that the room has not been cleaned. and the operator said yes, definitely there will be room service for that day, 6/7. but when we went out for site seeing and back at 5:00PM, room is untouched, I had to go to front desk many times to get the towels myself. I put all garbage and dirty towel in hallway, and someone picked those up in 10 minutes. I called the Marriott headquarter to complaint, and the so called supervisor just asked me to check with front desk. Front desk just said sorry and asked to compensate with some snacks in the mini market. We didn't take any of the stuffs from the mini market. I am about to give up, but next morning I see a woman seems like a manager, her name is Andrea, and I complained to her for the situation. And she listened and compensated me with 25,000 points as a gesture. I also developed rashes after I came home to the Bay area. I was wondering if the bed sheets are not clean. I really don't have a pleasant experience of staying there. We went there for a wedding party, and there are 5 groups of us renting the rooms. two suites and others are single rooms, but they booked separately.

The property was at central location from downtown to surrounding nature sites.

Nice hotel, inside was great, only issue was the main parking lot was under renovation and was unusable.

Stayed here for 5 nights. Everything was great! Staff were all super nice, friendly helpful. Free breakfast was great. Room was clean and spacious. Tons of room in the one bedroom suite!