Holiday Inn Express and Suites Merrimack - Nashua by IHG

This is a rundown motel that is located near the Merrimack Outlet. Aside from that, there were very few good things about it. The furniture in the room showed its age. For example, the sofa had its top fabric torn in a few places. The bathtub faucet couldn't be completely shut off when you switched to the shower heads. What's the worst, was the sound-proofing of the room. Basically it didn't exist. We could hear clearly every step of the upper floor room guests, and we could tell exactly what they were doing 5 am in the morning. If anyone was speaking even outside the building, we could distinctively hear each word they said. We didn't had any good sleep for the two nights we stayed there, despite being exhausted both days. To add insult to injury, we found the hotel double charged us for our stay, despite our reservation was fully prepaid through Chase Travel. When we called them to ask why we were double charged, they had no clue and just plainly said that our reservation wasn't fully prepaid. It's either IHG management or the hotel staff that was incompetent. (A small detail -- when I called, the staff had to ask my three-letter last name FIVE times.) In the end I had to open an dispute with my Chase ]credit card for the double charge. It was a completely disgrace.

The location is very convenient and the staff were extremely accommodating. If you have any requests I highly recommend just asking. I tend to not like Holiday Inns, but this was a very nice one and for a good price.

Although the hotel was clean, it was an older facility so it was very dark and not many upgrades. The staff were super nice and answered all of our requests

The breakfast was not exceptional, it was cold and no variety..slightly disappointed with that

Clean. Friendly. Good breakfast.

Nothing

Everything was pretty good very friendly staff good breakfast

They keys are a joke we had to get new keys everyday a couple of times a day. The k-cup machines are way to small

Breakfast was good. Would of liked gluten free bread.

The room beside ours, was a loud swearing couple with a child that had to listen to it. went on until 1am.. Literally no sleep.

Convenience

The main lobby and the breakfast area was very clean and the staff was very nice.

Our room was very, very dusty. The dressers & desk had a thick layer of dust & it seemed like it hasn’t had a wipe down in days/weeks. It looked like there was two red blood splatters on the ceiling. There was pubic hair left in the dresser drawers. & the mini fridge inside of the room was barely cooled. When checking out, the staff at the desk ask how our day was and when I said it was okay but could’ve been better she said “okay that’s nice” which was a bit odd. This was my second time staying here this year and it was very different from my first time, I don’t think I will be coming again.