SpringHill Suites by Marriott Tuckahoe Westchester County

breakfast was a little boring

offer nicer breads/rolls/pastries

Clean and quiet

Was far from most delivery food

I am Culinary Graduate of Johnson and Wales University. I am currently retired and enjoying the retirement life. On the weekend of May 24, 2026, I was a guest for 4 nights at Springhill Suites in Tuckahoe NY. I was in town to celebrate my mother's 92nd birthday. Upon my arrival my son and I had by far one of the worst receptions by a staff member by the name of Ezze. (perhaps misspelled). After being denied my reservation by Ezze, I was verbally abused in Spanish. He did not know that I speak Spanish and was shocked when I called him out. Without being too graphic Ezze said f*** you and your family. He also proceeded to verbally threaten me in Spanish. After realizing that I understood him he changed course, fulfilled my reservation and comped 1 night. Admission of guilt! The next day the AGM Jamie Masterson reviewed the video; however, she claimed there was no audio. How convenient. When my son and I left and returned to the property in the evenings we returned through the back door to avoid Ezee. Upon the formal review my son or the other receptionist Danelle were never interviewed. And that is just the tip of the ice burg. There is much more to the story, however my formal complaint to Marriot was essentially dismissed and blame was passed back to me. Yes, it was midnight and I was upset that my 4-night stay ($1000) was being changed to something I did pay for and reserve. I am appalled at the decision of the General manager of the hotel and the customer service managers that I encountered through the process. As a retired Hospitality manager of over 40 years, a simple apology by the Gary Byrne (GM) is unacceptable. My son has video and audio of part of the interaction. It is lengthy but am trying to get it from him to post. This is far from over as I am reaching out to The Marriott brothers and Anthony Capuano (CEO/Pres,)

On the surface, this is a recently rennovated facility. However, Marriott cut corners. My major complaint was the HV/AC system. Three calls to the front desk and three "adjustments" to the unit did not fix the problem. The room thermostat was set to 68 degrees but the room stayed at 75 degrees. One maintenance person who came to look at the unit said the room thermastat DID NOT control the room's HV/AC. Instead he instructed us the use the controls on the unit itself. Unfortunately, neither set of controls seemed to do anything. As well, the unit was noisey and was cycling on/off every few minuets. There was no way to keep the fan constantly on which would have been easier to adapt to than the constant on/off. Bottom line: unable to obtain restful nights sleep. Because of the above and the facility's inability to solve the problem, I cannot recommend this particular Marriott. (I will attempt to get a full refund from them.)

Es liegt nahe an den Bahnhöfen und hat genügend Parkplätze.

Die Klimaanlage und Lüftung hat nicht funktioniert und das Problem wurde nicht richtig gelöst. Es hat beim Frühstück viel zu wenig Plätze, und mussten so das Frühstück aufs Zimmer nehmen. Ausserdem wurde das Zimmer nicht richtig gereinigt (Seife vom Vorgänger in der Dusche, noch lange Haare am Boden)

We spent a total of three nights at this property, split in two stays as we took the train into NYC for a few nights. The hotel was very full, but managed well. Plenty of parking, albeit far at some points. The neighboring villages offer a lot, also