The Park Hotel London

Everything was clean, staff was fine.

My room that was supposed to be 160 plus tax cost me almost 100 dollars more. My suggestion is to add that parking is 35 plus taxes, there is also resort fee and booking fees. My room for less then 12 hours of using it almost cost me 300 dollars.

I arrived at 9:30am and even though check-in isn’t until 4pm, the front desk admin, Faith, offered me early check-in and a room upgrade. I was thoroughly impressed with the staff, the condition and location of the hotel and the quiet atmosphere. You are steps away from shops and restaurants and can easily walk around the surrounding neighborhood. One other thing to note - the fitness room is very well equipped and spotless. I really enjoyed my stay. Thank you Faith!

Traveled from Windsor to see a show at Canada Life Palace. Hotel staff were super friendly. Check in was a breeze. Parking garage felt safe, and not to mention one of the nicest entryway I've ever seen. Hotel and room was pristine. Location was perfect. My daughter and I were able to walk around downtown do to location. Also within walking distance to Canada Life Place. My daughter and I truly enjoyed ourselves. Will book again when we return for our next event.

What I did not like was that the parking was not included, No other complaints, our stay was fantastic

Fun night

2 nights at this hotel were disappointing From my first arrival at the front desk found it cold and unwelcoming All grey and black with no colour Black large computer screen in my face so I could neither see or hear the staff - suggest moving them on an angle so that the staff in visible and more welcoming to your guest Door to room was dirty and damaged by boots or luggage - a good coat of paint would go a long way. Lighting over coffee station make it difficult to read instructions or find what I was looking for Towels - hard and rough For seniors Toilet and vanity too low and no non-slip matt for the slippery shower stall. Breakfast was very good with good variety and excellent coffee. Hopefully some of these suggestions with be helpful.

Generally ok, good selection. The croissants were rock hard (stale) both days.

Pillows were dreadful, lumpy and misshapen. The trim and paint in the bathroom looked rather beaten up, needs to be replaced.

Rooms are pretty big and have a fridge.

We had a pretty bad room that was against the elevators and had a very bad sleep due to this and the humming noise of the elevator all night. This was after we had asked for a change to our room and was told no