Comfort Inn & Suites Mason City - Clear Lake

We were in town for a funeral so was a quick trip and the hotel was everything we needed clean quick check in and rooms were comfortable. The shower was great!

The location was where I needed it to be.

The room was musty and the carpet was wet from the air conditioners. There was no kitchen facility. There were wrappers left for the disposable cups from the previous guests. Bathroom floors were dirty. Not what i would expect for $200. Back of hotel where our room overlooked was sketchy. There was no Handicap accessible parking spots. There were a couple with blue lines, but not accessible as they were up against a median.

The area was terrific! Nice clean relaxing room! Staff was very friendly and accommodating!

Clean hotel that does the job

It was very average - not modern, pool was closed, breakfast very limited. Staff was nice and helpful, room was clean but a bit musty. Staff tries hard but it's difficult to keep lipstick on a hog

Breakfast was very well put together and so was the friendlyness of Staff

N/a

Was very updated and clean which was important to us. The parking lot and outside of building could use updating but that didn’t hurt the inside. Was very pleasant stay.

Nice staff. Comfortable room

We checked into our room no problem, but it is advertised as renovated…it is but done very crappy. It started to rain early morning(about 5 am) and they have windows that are one piece of glass…you cannot open them. The rain was pouring through the top of the window.We put towels down 1st and soaked all 4 bath towels in seconds. I then grabbed the ice bucket. I filled 4 ice buckets full of water before giving up. The carpet was soaked, the air conditioner was soaked, the one bed had water splashed all over it. We were on the 2nd floor(so a floor above us) and water started coming through the center of the room. Went down to the front desk and they were mopping up the lounge area. It was soaked. They were very gracious about moving us to another room…but no offer of any type of compensation for the inconvenience. Got into the 2nd room which was on the back of the building on the 3rd (top) floor and no leaks, however the air conditioner got water condensation all over the floor. I put two towels under it but it went through those towels and all over the carpet. We would have checked out of the motel, but we were there because we were attending two funerals of family members. Also want to mention that we Saw that they ended up renting out our original room again (tried to rent it out to our son 1st..he refused because the smell of mold and mildew was so bad. He didn’t even walk over to the window area). Also, the continental breakfast is a disappointment.

I appreciated the fenced back yard to take my dog out. Staff made it easy to check in with a dog.

Being across from the pool was louder than I would have liked.