Sol Tenerife

Thank you everything was great

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our fourth visit here and it has everything we need

As a family, we received a nice warm and friendly welcome upon our arrival. We enjoyed the hotel's close location to the beach and other local amenities. My daughter thoroughly enjoyed the entertainment provided, I participated in the daily outdoor well-being classes and we both enjoyed the variety of options available for our daily breakfast. Our stunning sea view room was above the entertainment stage and local night clubs but we didn't mind. The house keeping team were great, very polite and kept our rooms clean and tidy - making beds, changing towels, sweeping and mopping floors daily. However, the overall decor of our room was tired. We found the beds uncomfortable and discovered cockroaches in our room on three separate days. Admittedly we did not report this because for one, we know the critters are naturally present in hot climates (we saw them outside all over the over island); Two, we deterred more turning up by leaving the bathroom and hall lights on at night and keeping the balcony door closed. We believe they originated from the bathroom's old fashioned, poorly designed, gappy and very dusty perforated suspended ceiling. The hallway had a bare-thin, heavily soiled and odorous carpet that would be better served being replaced by tiles. Only made worse when a neighbour had vomited on it one evening. Should the decor be improved to meet the overall good level of customer service we received, we would definitely consider Sol Tenerife again when in Tenerife.

The hotel is dated and not upto Melia standards. For theall inclusive drinks you are given a token that gives you a cup. You then go back with your cup for a refill when your drinks finished. At the end of the day you give your cup back and they give you your token back for the next day. This is a poor system and not Melia standards. The rooms ( we had 3) had 1 plug socket on the floor ( mine was hanging off). So putting your phone on charge, putting the kettle on etc, all needed to be done on the floor while removing the other plug. The sunbeds are saggy and need renewing, the hotel needs modernising to the standards of the other Melia ones.

Expected it to be loud given the location and reviews, but the room was incredibly old and dirty — things have clearly fallen apart a long time ago. There was only one electric jack for the whole room at the very bottom of the bar, super inconvenient to charge anything as a cord wouldn’t reach unless you put it on the floor (absolutely not), fan wasn’t adjustable as the knob was hanging on by a thread, had no drinking water available other than vending machines or convenience stores. The food at breakfast was stale and inedible, a waste of money and wouldn’t have included it had I known, could only eat the unpeeled bananas and drink coffee.

We love this hotel. It’s clean, friendly staff, amazing entertainment staff and kids club staff, great location. Hotel is a bit dated now and could do with a revamp but another great stay!

I could hear the noise from the next room that’s why I paid 300$ a night for like seriously

Unfortunately we visited this hotel during the workers strike. So the services was very slow and limited. We had a delayed check in for over 2 hours. I had to clean the room and change my bedsheets myself from the previous guests using that room. There are cockroaches everywhere. I didn't enjoy the majority of the food on the breakfast buffet. The pastries station was good. Personally, I wouldn't go back.

Absolutely terrible hotel. I checked into my room and found a man’s shorts and boxers covered in blood in my wardrobe. Absolutely disgusting and unacceptable. The reception staff are rude. There was mould in the bath tub. Despite all of the above they had the audacity to make me pay €20 for a later check out because I wasn’t feeling well. I WISH I took photos but unfortunately I didn’t think.