Sonesta Select Kansas City South Overland Park

The price.

Outdated. There was a front desk African American gentleman who had a real attitude problem with customer service. Possibly the rudest staff member I’ve encountered in some time. Every one else who worked there were exceptional.

Overall a good hotel, beautiful lobby. The staff was ok and the room has a balcony, that is a big advantage I think of this hotel. You can actually have a fresh air. Also the hotel has secured entrances, and I noticed camera, monitoring the hallways. That is also good. The hotel has the entrance doors from each corner of the parking.

I was there for three nights and there was no cleaning or changing of the towels in the room, even though I put the request my room to be cleaned. When I inquired about it at the time of the check out, the staff explained that they are not required to do a housekeeping, and usually do upon request, if they have enough staff on site. The building needs updating too.

I liked the location and the updates that have been done to the property.

Breakfast was not included. They were serving breakfast but that was for $12 per person extra.

Jothing

Nothing

Room layout was fine, front desk staff was courteous.

Bed had several long brown hairs laying with in the sheets and in the pillow. When mentioned to the manager all that was offered was a free $12 breakfast. Upon eating breakfast, they were out of almost all items with still an hour to serve.