Best Western Niceville-Destin

not having a real person there to check you in was odd. bout otherwise a good stay

The smell was overbearing; someone was cooking something that had a strong odor. A Trash bag was on The floor in the hall directly in front of my Room. Trash can at exit overflowing with garbage. I did not stay! I was traveling alone and did not feel safe at this location. A Man waited for me by the exit and grinned and tried to speak to me. Luckily a military person was walking in. I will never make a reservation here again

If you like cockroaches and bodily fluids on your sheets, this is the place. There was a nice energetic roach in our bathroom floor which ran away when I tried to smack it with a trash can and slipped through the baseboard crack. One of the bed sheets was sporting a yellow stain on it which had us wondering, is it semen, urine, or feces? I guess we’ll never know the mystery of Sleep Inn. The hotel is skillfully decorated in a rustic style, with rusty door hinges, rusty crooked towel hanger, sloppily done “renovations,” ripped towels, and lack of face plates on the outlets, good enough to give your toddler a 120 volt energy boost were he or she to crawl around and stick a finger into the exposed outlet. The hotel rep does inquire about how we loved our stay at check out, through the screen (their front desk rep is a virtual guy from the other end of the world, they don’t have a real front desk person), but when I shared my thoughts, he said “ok.” Ok, I guess. We loved the hotel so much that we will be submitting our thoughts to Florida’s Division of Business and Professional Regulation (DBPR), Hotels and Restaurants Section. Skip the Ritz and head straight to Sleep Inn for an unforgettable experience.

Comfortable

It was a bit pricey

While the beds were comfortable, the rest was all negative. The pool was unusable, shower had barely any water pressure, and the worst of all is there was no live person at the front desk! Instead there was only a “virtual assistant” on a kiosk! This was not only beyond unacceptable and inhospitable, but it made us feel unsafe. We will never stay there again.

Tv didn’t work, water pressure low, slamming doors at night, checking in was difficult, I was told I had 2 reservations with a Mastercard( I don’t have a mastercard). The pool wasn’t useable.

Location

No human interaction everything was done on a kiosk. Charge me for a small stain on my bed that I didn’t do cost me $20 very disappointed in any interaction I had with any of the staff overall hotel was clean and presentable, but the staff didn’t even wear a uniform or a name tag.

We were not ompressed and would not recommend to others. Remote person for check-in, never saw an actual person at the front desk. Housekeeping was marginal. Swing bar door guard was broken. Drain plug in bathtub was broken. The entire hotel needs to be spruced up. The only positive was it's location.

The location was great, everything else was severely lacking. The front desk was remotely manned; there was never an actual person at the front desk. Housekeeping was marginal. The drain plug in the bathtub was broken. The swing bar security device on the room door was broken. The property overall needs a facelift.

The sheets were not clean I was charged 20 for a towel with make up. The sofa bed mattress was twin and you could feel the springs throughout the mattress. The hotel location is not bad for a drive to Destin, the free breakfast was good had a variety to from and for the most part the hotel was not dirty. Also its a few close walking food options.