Madrid Marriott Hotel Princesa Plaza

My family and I stayed 4 nights at this Mariott hotel. The location is great for walking around the city of Madrid. Close to Royal Palace and all the sites. Restaurants are close by include mass transit. Our room was clean, Wi-Fi worked well, and we had no problems during our stay. I am a Platinum Bonvoy Member, and I booked two rooms for my family, just some odd items. I received an upgrade, but my other room was larger than my upgrade and the hotel removed my Bonvoy number from the 2nd room. We did visit the M club. I was a little disappointed at the breakfast in the club. At different club the breakfast is usually better. Very odd how they gave me my platinum benefits. I would recommend visiting at this hotel when staying here in Madrid.

Cleanliness and location

Over price and difficulty of communicating with the staffs

El desayuno es excelente, variado, múltiples opciones exquisitas El lugar es comodo, la posibilidad de elegir un buen cafe sin molestar o esperar suma. La habitación es amplia , comoda , luminosa . Un muy buen lugar,para volver

Por informar algo menor, la sabana de abajo esxresbaladiza, nada importante .

Nada, no llegué ni alojarme y no quisieron devolverme el dinero.

Reservé porque me encontraba mal esa noche y necesitaba descansar, pero resultó que no podía entrar hasta el día siguiente, no quisieron ayudarme ni con devolución de dinero ni con cambio de día, ni con absolutamente ninguna opción.