Holiday Inn Express Harlingen by IHG

Good

Food was great and bed was really nice and soft 👍👍

Andy and Albert were wonderful. Lily was terrible. Lily was on her phone the whole time she was rude. She was apathetic. She was not into her job. It really should be fired.

Let me check in early and nice.

Excellent breakfast and fast service with checking in and out.

Stayed 3 nights, all was great except for our last night. Got back to hotel from a late dinner, and neither of the key cards worked. We notified the front desk, was asked if anyone was in the room that might have locked the secondary latch. Of course there wasn’t. Anyway the receptionist deduced that it was probably a battery issue, so he contacted maintenance. After a lengthy wait we were told that we could have another room for the night, because the main maintenance person wouldn’t be in until morning. We declined. After another lengthy wait, someone came up, but had the wrong tool. Then more waiting, finally the correct tool and batteries were changed, the door opened. The battery issue seems quite common, but their overnight maintenance was not adequately prepared.

Enjoyed my stay the personal we’re very friendly

I've never been to Harlingen and wasn't sure where to stay. So I chose this location with some uncertainty as to what to expect. However, I was very pleased with my choice. The .hotel was easy to get to from the airport.The staff was friendly. The hotel and room was modern and clean. The location was in a good area with plenty of restaurants within walking distance. They offered a hot breakfast with plenty of options. Overall, I'm very happy with my choice and would not hesitate to stay here again.

Good

The weather was terrible when we got into Harlingen. We went to the hotel hoping maybe we could check in early and wait out the rain. They accommodated us graciously. Robert was such a pleasure to deal with.