Best Western Cy-Fair

A lot of storage for luggage.

Someone was smoking in this nonsmoking hotel, I’m highly allergic so we checked out after one night. I was charged twice by the hotel even though I paid for the booking before I got there. They charged me a total of $530.. plus I had to give them $100 cash to check in which was refunded at the time of checkout. I’m still having trouble getting my money back a week later.

The hotel itself was clean and staff was very nice. April was very kind. The only downside to this hotel is the hotel behind it which clearly has drug activity. There were drug addicts walking around yelling periodically so after some time sitting at the pool it would get very uncomfortable especially at night. The sign needs to be changed from Hampton Inn and replaced with the new name. I won’t stay here again due to the hotel activity behind it. Also there should be a clear note that there will be a $100 cash deposit and receipts for the deposit should be automatic without the customer asking.

On July 3rd I called the hotel to notify them of late flight arrival and they said they’d be cancelling the reservation because they close their books at 11pm. In the process of trying to explain my concern over not having a place to stay when we land in the middle of the night, she kept interrupting me. I was trying to find alternate solutions and wanted to ask if I could add my cousin who lives in town to the reservation and have her check in, but she wouldn’t let me complete my sentence. I asked her to let me speak and she just told me to look at their website and hung up on me. After contacting Expedia customer service for assistance, the rep contacted the hotel and spoke to the same person and was told the same thing about closing books at 11pm. The Expedia rep said she tried to ask for a refund and the hotel lady denied her request. There was nothing else anyone could do for us. Absolutely insane. I have stayed at countless hotels and I have never experienced such incredibly poor service and disrespect.

Friendly staff. Continental breakfast. Thanks!

It was ok. The elevator didn’t work

The swimming pool was phenomenal & check in was smooth. The parking lot behind the building had strangers out all night. Although there was police onsite, I knew it was because possible car damage/thief, and criminal activity. It was as if this hotel was misplaced. Upon entering my room, the dead bolt lock did not work nor wound the connecting room door push closed all the way. Worst nightmare came true. I reported & police responded immediately to my room. He quickly realized he couldn't lock the door either. He filmed the process. However, the solution for a female without an adequate door lock was to wait until morning to have the door fixed. I sat up all night in fear. I asked the next morning & maintenence came to repair. The carpet was soaked from the refrigerator & the room smelled molded. The thermostat was reading low battery & it would not allow for adjustments. Needless to say no sleep Friday night. During the day it was quiet. Not sure if there are cameras on the pool area, yet there needs to be for safety reasons. At check out, I asked for a printed receipt & informed the front desk I was going to put my bags in the car & return. My receipt was laid out on the counter & I'm grateful I grabbed it. The receptionist nervously came to ask if I actually picked it up. I informed him that I did. He knew he should not have done that. I booked through Expedia & knew they would not allow me to relocate.

The pool was heated.

The Doors wouldn't close properly, the rooms had humidity inside. The staff asked for a $100 cash deposit, at the end of checkout they don't remind you about your reimbursement, you have to tell them.

They in fact did have hot breakfast. However, it was 1 meat item. Ex. The 1st morning we were there they served biscuits with sausage gravy. The 2nd morning was sausage patties limited to 1 per person. Each morning they served scrambled egg whites. My husband & daughter enjoyed them as long as my husband doctored them up. They had a waffle making station, 3 types of cereal, apples & oranges, yogurt, toast, 2 types of juice, & coffee & hot chocolate.

There is one way in & out of this place. The light in our hallway room had a burnt-out bulb or just didn't work. The desk light would sometimes come on & sometimes not. The window unit had the temp set at the lowest temp & blowing at the highest. Which was fine except it gets really hot during the middle of the day. So despite the lowest temp & blowing the highest it still gets hot. The 2nd queen bed is so close to the closet that you can't open both closet doors without hitting the bed. The remote for the TV worked sometimes. The room itself had a smell. The hotel only accepts a cash deposit. The property is pretty sketchy. The 1st night the security guards were reviewing security cameras because something had gone down the night before. There was no vending machine. If a small snack was wanted then you could purchase, with cash only, something from their lobby snacks that ranged from $1-$4. And the cherry on top was the elevator going out an hour before check-out time. I am disabled & walking is a challenge. So having to go down 4 flights of stairs almost killed me. Before I booked here I checked & double-checked every area I could for reviews. Everything seemed legit.