The H Boutique Hotel

Fabulous little hotel. Perfect location and very comfortable. Great bar, restaurant and cheese and wine bar too.

When I booked through Booking.com, breakfast was advertised at £12. However, upon arrival the General Manager on reception, informed us that breakfast would actually cost £15. I couldn't actually book the room with breakfast included and said this was becasue they'd have to pay extra commission to booking.com. When we reached our room, the information provided there clearly stated that breakfast was £12. I showed this to the receptionist, but her response was dismissive, stating that the information was "old." She then said we could have breakfast for £12 only if we sat outside with non-resident guests and paid extra for tea and coffee. This made little sense, particularly as complimentary tea and coffee were already provided in the room. Rather than continue the discussion, we chose not to have breakfast at the hotel and ate elsewhere instead. I have since noticed that other guests have raised similar concerns regarding breakfast pricing. Clear and consistent information should be provided across all booking platforms, reception, and in-room materials to avoid confusion. The hotel's website states: “Hospitality is our passion, ensuring your stay is memorable!” Unfortunately, our stay was memorable for the wrong reasons. I found the receptionist to be unfriendly, unhelpful, and lacking the customer service skills expected in a hospitality environment. Attention: I would suggest either ensuring that your website's hospitality message is reflected in the service guests actually receive, or addressing the standards of customer service being delivered by your management team. Also be aware that our room overlooked the side of the Co-op, which wasn't a particularly pleasant view.

Great location, staff and on the hottest day of the year the air con was fantastic

All good

Fantastic location, very boutique vibe, small enough to get good service, but large enough to have what you need in a hotel

parking can be trick ybut the staff will help you out

The entire visit, staff extremely helpful and assistive, Leanne, front of house is definitely a worthy asset to the hotel group

External Council owned car parks, "nightmare" no card only app.....

The room was fabulous as was yhe location. Friendly staff.

The price! I think it was overpriced at £250 for 1 night without breakfast. The breakfast took ages - I appreciate it's cooked to order but it was much longer than expected. My yoghurt came out at the same time as my cooked breakfast! The staff were friendly but it felt very disorganised.