Residence Inn Savannah Midtown

I liked the room. I was grateful for the kitchenette that was included. I really appreciated them switching my room when the door did not stay locked.

1. A guide for the television that includes the streaming options. 2. While the bathtub included a grab bar, the grab bar is in the wrong place. The bar should be placed on the side where the guest enters the tub.

Clean, friendly environment

Everything was great 👍

The bed was comfortable and clean. The location was good.

We booked 2 rooms for my sisters and my family. Everything in this hotel was worn and poorly maintained, and the cleanliness was far below the standards I would expect from a Residence Inn. The situation worsened when my husband attempted to open the shower door. It suddenly came off its track and shattered throughout the bathroom. The second door pinned him against the wall, leaving him with a black eye. He was trapped in the small bathroom, surrounded by broken glass. My son and I dressed his wounds and picked shards of glass out of his feet. To make matters worse, only one employee was on duty. That individual tried to be helpful, but the general manager never came to the hotel, never checked on our family, and has never contacted us to follow up. My husband has written to both the manager and Residence Inn and has received no response.

Nothing

The glass shower door shattered on me and the other section fell against the toilet/shower room door trapping me in. My feet were lightly lacerated and I have other hopefully minor cuts and bruises. The staff responding, one guy, was nice but clueless. After awhile an assistant manager came, he said he was sorry and they would make it good, then he disappeared to contact the manager. After 45 minutes we got the first guy to take an incident report so booking.com can give us a refund. As of now, several hours later and now at our destination no word from anyone. I won’t be doing much walking for a few days. This place is very dangerous and poorly staffed and managed. So much for the Marriott name Stay away and be safe.

The location is nice. Away from alot of traffic and between 15 to 20 minutes from different parts of historic downtown. The weekday staff mainly front of house are very nice, but the weekend staff were not as helpful.

Pool and patio are smaller than they look in the pictures. There was only one working treadmill in gym and it was small as well. The elevator was old and rickety. The door to our room had to be forced closed 204. There was a light that wasn't working well in the bathroom that took 3 requests to fix.

The room was large. And very comfortable

Comfort , clean and quiet