HomeTowne Studios by Red Roof San Antonio - Seaworld/Northwest

(930pm) Soon as you walk by rooms smells like everyone is smoking weed. Front desk said the room was a brand-new renovated room. Wires hanging, no light over sink. Maintenance man was notified to fix smoke alarm. He never came back to replace battery so it stayed beeping and hanging (10pm). No office chair provided so we had to improvise with a laundry basket and towel just to sit down. Cable was down and HDMI was broken and bent in so couldn't connect PS4. Electric stove, we were told we could not use our own pots and pans and they had none to provide so we couldn't cook in kitchen. My daughter (7yrs) yelled sitting on toilet, seat was broken so she slid off. My wife turned on shower so she could bathe and water started to rise. It was clogged. Enough was enough we left from second floor carrying our heavy belongings since there was no cart available. My daughter's were overboard tired and my wife had work the next day and we had no idea where to go...

We reserved a king size bed, but we got a queen size. I told the desk attendant it was a queen and he said it was a king. I asked tobco.e to the room and see for himself. He still insisted it was a king. The key he gave me did not work on the door. The room was close to the main entrance so he came and opened the door. I told him i needed the card to work. He said he would open it every time we needed to go in the room. My wife was in the room while i was with the attendant, when she was in the room she slipped and fell cause there was some kind of powder on the floor that made easy to slip. While with the attendant I asked him if he had another room, he said that was the last room he had. So he asked me if I wanted the stay to be cancelled and for 3 to 5 days for credit for the room. I was very disappointed with the service he provided. Had to look for another hotel close by for which I have a very good review for. Thank You.

Nice room

DO NOT STAY HERE!! The rooms are dirty and in disrepair, the AC doesn’t work, TV doesn’t work and rooms are roach infested.The staff is rude and unknowledgable. There were at least 6 other guests that were having same issues as me when I was speaking with Mgr about my issues. The Mgr, Lupe, said there was nothing she could do and would not cancel and refund my booking even after speaking with Expedia Rep who authorized it. Mgr stated that the owner, Patel Properties, does not allow bookings to be cancelled before their 4 am room audit as it affects them negatively. Owners prefer to have Expedia refund the customer, so Mgr cannot process a refund in house. There is fraud going on with their business practices. One guest who arrived paid cash for his stay and after being given several unacceptable rooms, asked to cancel his booking and was told he would have to wait for refund to process thru business and they'd send him a refund check...he just handed them cash...why could they not cancel booking and return his cash???? Shady business, thats why. The entire property is filthy and in disrepair. The carpets throughout are disgusting, stained and smell of mold. THIS IS A DISHONEST BUSINESS. Mgr complained about staff being paid under the table and that's why their work is done so poorly and she is the one who gets blamed. She said to wait for Expedia to handle it for me. I have photos of room conditions & video of Mgr stating she could not cancel my booking and refund me

Room was not clean, pee stains on toilet, nasty white fluid on lamp, shower/tub falling apart with rust, and the entire floor smelled like a crack/weed house. Not family friendly AT ALL!

Was missing a shower curtain and towels in one room as well as phone wasn’t connected

I’ve been to red roof hotels in New York City and this hotel is way below the standards of the hotel chain. The first day we checked in we were given a room that had a lot of dust and we had to do some dusting ourselves before settling in. Janitorial services picked up after a few days thanks to Jessica and her mom. The staff in general were courteous , friendly and responsive to our requests. This is not the Red Roof standards that I know and accustomed to. There is much room for improvement.

Scammers and a dirty area.

Sheets were stained, roaches in property inside and outside, doors dont deadbolt , found a recluse spider in my shower drain. Overall would not recommend. Place needs remodel and pest removal.

I didn't like that i had to go to the desk everyday to get my key recharged Also they didn't tell me that at check-in so for the first 2 days I climbed 3 flights of stairs before i found me key didn't work