Residence Inn by Marriott Fort Myers

We stay exclusively at Marriott properties and this one is like any residence inn we’ve stayed in. The decor is modern, the rooms were clean, and the service was fine. The elevator is a little sketchy. I definitely enjoyed the pool and the breakfast.

The room that we were in was good size and nicely appointed

The hotel does not keep enough incidentals on hand to handle all of the guests. If they are fully booked, we had a large dog on our floor that barked constantly the front desk staff was useless and helping we had people above us on the second floor who had kids who were constantly jumping up and down and yelling, and we received no help.

I would skip this Residence Inn next time. Although I don't travel as much anymore, I almost always exclusively stay at Marriott properties and have Lifetime Gold status. My app offered check in a few days before and I did request an extra blanket, some pillows and an early check in. I realize that an early check in of 1pm is never guaranteed and it depends on rooms being available upon arrival. The lady at the desk was beyond rude when we showed up at 1pm to see if a room was available. She laughed and said nothing was available. Ok, fine, I mentioned we had just returned from a cruise and had driven over to Fort Myers so would it be possible to get a card to access the pool while we waited for our room? She said "we don't do that here". I have ALWAYS been able to access a hotel's facilities while waiting on a room. She told us to go through the door, use the pool and if we needed back in, to knock on the door. I tried to give her my ID and credit card so she could start to process me even though the room wasn't ready as this is what I have always done and I am usually told they will contact me once my room is ready. Nope, not here. I wasn't told I would be contacted, I wasn't thanked for my loyalty to the brand, and I wasn't even given an estimate. Nothing. Our room was ready at 3pm and there were several people in the lobby complaining saying that check in time was 3pm and why was their room not ready? Lots of unimpressed people. We finally got to our room which was clean and nicely decorated, but there was no extra blanket or pillows as requested. Breakfast the next morning was decent and area was clean, although there was pieces of chewed up pizza left in the elevator from the night before on the floor which was gross. The elevator was also on it's last legs and I was convinced it was about to break down at any minute. I asked for a late check out because of our flight time and at first she wasn't happy about it but the other gentleman looked at my file and saw I was guaranteed late check out because of my status so she begrudgingly gave it to me, but she wasn't happy about it. There were several other hotels in the area that were lower priced or even other Marriott brands that I would try next time. While the hotel itself was decent, I have never experienced such poor service from a Marriott hotel before and would not return.

Smooth check in, comfortable beds, clean, well equipped room

The breakfast was not up to expectations of a frequent traveler who often stays as Marriott family hotels. The breakfast food was what you would expect as a cheap hotel.

only one day the food was hot and not looking like it was warmed over food from the prior day.

Great stay

Residence Inn was great from start to finish. Check in was easy. The property was clean and in a great location. I love that they offer such a wide variety of breakfast options. The biggest selling point for me though was that check in was earlier than most other hotels while on the flip side checkout was later than most other hotels which is how all hotels should be! I’ll definitely recommend and stay again!