Quality Inn Newark - Wilmington

Our room was dirty and stunk, the toilet backed up and their only other option was a room that stunk of wet dog and pot or a smoke free room that stunk of smoke The bathroom door also stuck and would lock or even latch. Had to find a new hotwl at 9pm

Nice owner great value

Nice owner good value

Quick check in

The surprise deposit requested at check in..

There were roaches on the second floor, tried to get a refund and hot denied because we booked through a 3rd party app. Instead gave us a new room and INSURED there were “no bugs on the ground floor”….

Room was decent and so was pool. It says no smoking ciggs or pot. But everyone still smokes every where. The breakfast on weekends isn’t anything. And the bathrooms and furniture need a lot of work.

The property was very dirty with a lot of trash outside. The room was dirty. Poop on the bathroom wall. The bed was super stained & one side caved in so bad. Looked like the beds have never been switched out ever.

On 7/18/2025 I was driving from GA to PA. I booked a room on Hotels.com. Check-in started at 3pm. I called the hotel to let them I was still coming after 5pm. They first tell me they didn’t have a reservation for me. I call Hotel.com to see what’s going on and they said the hotel had some sort of electrical issue. My wife calls and they said, they had canceled all reservations because of the electricity issue. Then he says he tried to call me (No one from that hotel all day) so he lied again. Then he said, some rooms had electric and others didn’t. Then the more she questioned the more is story changed. Then after he couldn’t answer the questions he said, they canceled my reservation because my card was declined.

Roaches. Dirty .felt like I booked a room in the hood. Never again

Staff rudeness especially the manager who talked to a senior citizen likea burnt trash.I should be dead. aa