Lorenzo Hotel Dallas, Tapestry Collection by Hilton

Everything

The food could be like better. Its kind of mediocre.

Everything

The food could be better 😋 its mediocre. But love the hotel. The taco stand 10 stars, the restaurant i give it 1 or 2 stats.

la habitación en lineas generales era confortable, amplia, camas cómodas, el personal del hotel muy amable e intentó en todo momento ayudarnos con nuestras solicitudes

la ubicación y el aislamiento del hotel frente a los ruidos. La zona en la que se encuentra esta a las afueras del Down Town donde al parecer se encuentra todos los homless con adicciones, alguno de los accesos al hotel son cerrados cada noche y se coloca un coche de policia en cada esquina. Por otro lado el hotel se encuentra ubicado frente a una autopista, lo que debería conllevar un aislamiento acustico especial , no siendo así. A este punto anterior debemos añadir que se encuentran haciendo obras en la autopista y empiezan a trabajar a las 5:30 am no pudiendo dormir desde esa hora.

The staff was friendly, and the hotel was clean

The location felt unsafe. Saturday evening there was an armed security guard at the door and when we were outside around 9:30 we heard gunshots and the security guard suggested we come inside because it sounded close. While I appreciated the hotel had security the area felt a little unsafe to feel comfortable Also the bed was VERY uncomfortable

This is probably one of the best hotel experiences I have EVER had! The art work, the restaurant and bar and the housekeepers were all so NICE! Despite some check in problems AXEL was extremely helpful and made sure our experience was one of the BEST! He didn’t hesitate to fix a problem we had and was so pleasant our entire stay! He should be promoted!!!

Excellent food, great service, and a welcoming setting. I really enjoyed my visit and would happily return.