Boca Suites Deerfield Beach; SureStay Collection by BW

Me hicieron irme en mi 3er día de reserva siendo q reserve 8 días. Esto fue por fumar, pero me expulsaron y además me sacaron una multa, se quedaron con todo mi dinero. Estafadores.

Quiet & clean

I did not like anything about this hotel. I felt unsafe because only the bolt locked on my front door and there was no way to lock the balcony. I asked the staff if I could change v rooms and he refused said they were all booked yet on the website it said there were at least 6 r rooms still available. I told him I didn't care if I had to move to single king room even though it was less as long as it was more secure. His answer was to have a maintenence man I don't know invade my room and work on the locks. By 10pm I asked to check out and recieve a partial refund. He said I would have to contact booking com for refund yet I have never heard of that. Then when I asked for my 100 dollar deposit back he said oh 7 days I asked for receipts an d he refused to give them to me I asked for supervisor he said no its out of their hands I would have to contact booking.com. from bookingncom. The hotel clearly states boca Raton yet it's v in the hood. Everything was misrepresented please help me get my $281 dollars back from them and my 100 deposit. I am out almost $400 dollars please help! Thank u Jaime Walters 561-815-2680 jwal77@aol.com

Any of it location safety staff room and price was way too high.

The breakfast was excellent. There was great coffee, many options for hot and cold food choices. The staff member who set up the breakfast was very helpful and attentive to keep everything filled and clean. I had a problem with the AC, and the staff tried to fix it immediatly. They were friendly and helpful.

There was a smell of humidity/mildew coming from the AC. I mentioned it to the staff. A maintenance man came and vaccuumed the unit, but it really didn't help much.

The breakfast was okay. The room was nice and roomy. Most of the people seem nice.

The pool looked dirty nobody uses it. I asked the kitchen lady to change the channel because she kept A station on that is against our President and I feel it doesn't belong on in the general populationI asked her if she could put on a regular station she looked mad that I asked and Changed the channel the next day she had the same channel on she probably doesn't like president Trump but I don't think that's right.

The room was clean and the bed was comfortable.

Shower curtain was not magnetized so I spent more time in shower than needed trying to keep the curtain closed. It was frustrating and water got all over the floor.