ibis Metz Centre Gare

Overall this a strictly utilitarian hotel, located directly across the street from the train station and within easy walking distance to both the old town center and the Centre Pompidou Metz. What the hotel lacked was any real standard of cleanliness or comfort. The tiny rheumatic elevator made a bad first impression, obviously worn out and presenting a smeared filthy mirror. As I was in the room opposite the elevator I heard the wheezing mechanics of each ascension into the night. The room was bare wood floor, most of the channels on the tv did not receive properly and the paper thin walls made it obvious I was not the only person staying in the hotel. Some sort of shampoo was provided in the shower but nothing else. The mold creeping up the tile grouting from the shower stall baseboard was enough to let me ignore the lack of soap and skip the shower. Though I did enjoy seeing the Pompidou center from my window, I wondered if the other ibis just one block removed from the station might have been a bit warmer and more comfortable. Judging by the other guests at breakfast most were here like me just passing through and not expecting much. That's what we got.

The hotel was fine, overlooking the station. It's an Ibis so does what it says on the tin! Only comment would be is that it was too hot in the room and with our room facing the station was too noisy to leave the window open.

everything is fine but the air con is broken. besides, wifi accidently broken on my stay.

The hotel was clean and comfortable and well located next to the station and within short walking distance of the main sights. I found the staff lacked adequate customer skills. They had next to no knowledge of the local area or transport services or none they were able to share (if I lived in a modest size of Metz I think I'd know the public transport system like the back of my hand within a month and the main goings on). I was also irked by the lack of customer care. Repeatedly over the course of my stay my keycards were cancelled and I needed to go down stairs to get them reset. The first time ok a mistake, the second time inconvenient, the third time major irritation, especially after having to walk up and down and back up six flights of stairs as the lift alternative was a tiny boxlike contraption that took all day to call and I didnt much fancy getting stuck in on a 30 degree day. When I pointed out that this was a problem that needed to be looked into I just got a shrug and glare. Some could perceive this as French nonchalance. I perceived it for what it was substandard conceited arrogance that has no place in a customer service role in a large hotel chain. Boot your staff up the backside or give them their marching orders. They let you down.

There are two Ibis hotels near train station. Arriving by car and trying to find parking was a nightmare of loops around blocks, nowhere to stop, hard to find entrance, turned away from the hotel parking because of narrow entrance. Only small cars! Advanced notification and instru tions would have helped!

Location very good. Apart from the check in member of staff the rest of the staff were helpful. Breakfast good bed comfortable. Hotel presented as run down and in need of a refurbishment

Great City to visit. Historic as is the station. Lovely city and the Hotel was well located.

Very nice hotel, very well located from the station and a short walk from the city centre.

Relaxed and comfortable

Stayed here as a stopover between disneyland patis and nurburgring germany the member of staff on duty when I arrived at 3:30am was very helpful and spoke surprisingly good english for being a less touristy area although parking is difficult nearby as I drove around at first and some of the underground car parks have ridiculously tight spaces after struggling for half an hour I eventually pulled over and asked the member of staff on duty where was best he directed me to a more modern car patk with slightly wider spaces and 24hr security. The hotel and area as a whole was very nice and great customer service