Pacific Hotel Cairns

A good size room is the only positive. Toilet had issues flushing & the room hadn’t been cleaned properly from previous guests. Very disappointing considering the cost.

Need to pay more attention on cleaning. Hair on the floor Not taking empty bottles and wine glasses for 3days. TV - it should play YouTube. Doesn’t work / phone mirroring offered, but doesn’t work…

Good location, bars, dining, 10 minutes to airport. Only negative was work being done on one of the floors above us but the noise was minimal and only during the day, renovations can’t be avoided.

Room size comfortable and clean

Lovely view great ammenities. Could benefit from decent coffee.

The front desk staff, especially Meredith, were excellent and extremely helpful.The restaurant staff including David were also very good

Good hotel stay. Hotel was in really good condition, staff were great. Secure parking for $15pn is a bit of a stretch. Easily accessible open lot.

I recently stayed for 4 nights in a ‘Superior King Balcony Suite’ Pros: Great location, walking distance to the ferry terminal and main tourist strip. Friendly staff. Cons: Staff couldn’t actually help with issues. I had a broken shower with very poor water pressure which I videoed and complained about on three separate occasions. A front desk staff member came to my room to video for himself and agreed it was a problem. It was not fixed during my 4 night stay, I was told there was no spare room to move to, no offer of any other solution or compensation. I had to go to a nearby salon and pay to have my hair washed after a day on the Barrier Reef. Noisy location with no earplugs provided- not ideal when busy touring to go out and look for some to buy. Dirty, old carpet squares in the 8th floor corridor, smelly, similar scent to cat urine. Banging, hammering and drilling from 0830am onwards directly above my room (noise recorded) despite signs stating these works would commence after 0930am. Upon check out I was not asked how my stay was, probably because the staff know how bad the place is. In summary it’s not up to basic standards and is overpriced.

That is not renovation li is repainting only This hotel is not value reasonable

I had a fantastic experience staying at Pacific Hotel Cairns. The location is perfect — right in the heart of the city, close to shops, restaurants, and the waterfront. The staff were incredibly friendly and welcoming, always ready to help with a smile