La Mirande

Alles

Nichts

Beautiful property and location. I had an issue with one of the staff at dinner but, outside of that, the stay was fantastic.

Major Problems: 1. We were locked out of the hotel for 20 -30 minutes at 11:30 pm. - Arrived before 11:30a and rang the buzzer (we could hear it ringing inside) - Perhaps they’re in the restroom - we waited a few minutes, we rang and knocked again. - We waited longer, “double rang” the buzzer, longer and harder. We knock louder, loud enough I felt rude! - We peeked through the curtains at the front desk - no one. - Perhaps they forgot to tell us about another entrance: walk around to the left, walk back around to the right. Knocked and rang again. - After trying all that, we made an intentional phone call - from my call history, 7 minutes in total no answer… - Finally desperate and considering other options my wife knocked on the outside reception window itself by the font desk, and the attendant popped up. This is dangerous and unacceptable. And when we spoke to the reception on staff at the time she made every effort to blame us, it’s why I outline the story, so management knows we “properly rang the bell”… and knocked, multiple times. And called! Trip Advisor doesn’t allow me to upload the screenshot of the phone call. 2. The internet is incredibly slow - thankfully I wasn’t trying to work, if I was it’d have been an impossibility, still general searching was frustratingly slow. Minor Issues: I normally wouldn’t include any one of these on their own, they’re silly little things, but in total and in combination with being locked out - and it being a 5 star hotel - they’re included. More than half the outlets in the room didn’t work. The toilet didn’t flush properly. The sink drain was fully plugged which we had to disassemble to correct. We asked for a steamer and an adapter and just got the adapter. They forgot to replenish our water the 2nd night. Room service walked in on us in bed. The bed was two twins not a king. The train pickup driver was rude and unfriendly. We booked a wine tour through the hotel, which repeatedly confirmed a 9:00 start by email. It actually began at 9:30. The hotel blamed us stating the tour guide arranged with us directly, but since the hotel managed our booking, they should have communicated any changes and reset our expectations. Checkout was slow and poorly handled. We were in a hurry for our train, reception was unfamiliar with processing room charges “my colleague hasn’t shown me”, I had to explain what, how much, and why I should be paying… and then she proceeded to blame me for payment issues(“you pressed the red button”) instead of owning the problem(no paper). The lack of accountability and efficiency made for a very frustrating experience. And I’m realizing now that the credit wasn’t applied to charges. 3 separate instances of lack of accountability I think is what got me the most. The good: It’s really a shame because the hotel, garden and decor is stunningly beautiful, reminded me of The Grand Budapest Hotel. The location is perfect, the breakfast was excellent, we ate at the Michelin restaurant on site which was lovely.

Absolutely beautiful surroundings and interiors Charming staff

Sir conditioner made the most awful noise I didn’t sleep well