Sonesta ES Suites Huntington Beach Fountain Valley

The suite size. The shower

Had to wait too long to check out. More than 20 minutes

Breakfast was good

The water in the showers dripped non stop

Room is spacious

Not recommend and will not come back again. We booked a week of stay Sunday to Friday, checked in on Sunday the front seat showed us the location of the room and said nothing else. Called Monday morning to see if there is room service, front desk said not on daily basis but we can request, we picked up towels and tried to schedule a cleaning service same day, but nothing happened. Tuesday we were curious so I went to front desk in person to ask if we can get room cleaning service, front desk said it is too late they can not schedule. On Wednesday, I went to ask again, the front desk guy said it is scheduled for Thursday but I can pick up the towels first. I was a bit annoyed already, they called on Wednesday to confirm, we confirmed. On Thursday morning during breakfast, I asked again if there is room cleaning service since there were a bit of sand on the bed that we need cleaning. Front desk checked the computer and confirmed our room is scheduled for cleaning. 7pm when we get back, guess what, no room cleaning service since, so I was a bit annoyed and called the front desk, a different employee picked up and said to me ridiculously, he said we only stay for 5 days, NO CLEANING SERVICE WILL BE PROVIDED UNLESS WE STAY FOR 7 days. And he want to charge us $45 for the cleaning services which until this moment we got promised so many times that none of them mentioned anything like he said, and we are leaving on Friday and never plan to come back ever again. The whole communication is misleading, from one employee to another is telling all the different information and not respecting their words nor promises. Not respecting customers for sure and arrogant throughout the conversation. We did not asked for crazy service, we picked up all the towels needed and just asked if they could help us to clean the sand on the bed. This is a first time among hundreds of hotels we stayed and it is the worst service ever.

La comodidad de la habitación a la que no le hacia falta nada

Nada