Ankara HiltonSA

The man at reception made upgrade of my booking to executive room with breakfast included

maybe small repair on the room floor will help to rate this hotel to 10

Very disappointing experience for a hotel that claims to be five-star. Upon arrival after a long trip, there was no assistance with luggage. Housekeeping never came after we requested service, and I had to personally search for staff to get help. The hallways were dirty, the room had a strong cigarette smell despite being designated as non-smoking, and the front desk staff were generally not welcoming or helpful. The cleanliness was also disappointing. The towels provided in the room had visible black stains on them, which is unacceptable for any hotel, let alone a five-star property. We also used the laundry service, and one of my husband’s dress shirts was returned damaged with a staple hole in the fabric. To make matters worse, I checked out early and informed the hotel in advance through Booking.com messages and directly at the property. Two unused nights were refunded, but the hotel refused to refund the remaining unused night despite having received advance notice.

El trato del personal excelente... Atención al guest de primera calidad. Cuidaron de mi des del primer dia. La habitacion perfecta. Hicimos un evento corporativo en el hotel y fue excelente tambien. Muchas gracias por todo.

Me gustó todo.

Otel temiz ve güzeldi. Check-in ve check-out sırasında İlayda ve Deniz Hanım çok yardımcı oldular. Her şey hızlı ve rahat ilerledi, bir problem yaşamadık.

Достойный отель с великолепным видом, открывающимся из панорамных окон на центр Анкары с ее необыкновенно живописным рельефом и красными крышами домов. Разнообразный завтрак с хорошим выбором блюд. Отдельное спасибо за очень раннее заселение и апгрейд номера на более высокий этаж!!! Порадовало общение с официантом в ресторане, который разговаривал на русском языке. Жаль, что русскоговорящий молодой человек не является сотрудником ресепшн, с ним многие вопросы решались бы намного быстрее.

Темноватый интерьер номера