Best Western The Inn & Suites Pacific Grove

The clean room, bed, view, breakfast, space, separate bedrooms(like a 2 bedroom w/balcony 2 chairs to chill outside, and a garage or uncovered parking), close to aquarium & downtown(6-7min away).

Customer service: guy at check- in (look Indian)rude, dry, an ignored a question. Spider webs on patio corners, little wood critters in floor (look like small ants & love wood)😄... had to take up a 2car garage for my truck to fit. cars should be made to park in garage first...

Location is great. Rooms are decent, even if outdated.

Internet didn’t work for our first night — at all. Front desk staff seemed cold and disconnected from guests. Felt like the front desk staff were students who couldn’t be bothered to do their jobs well, smile, or otherwise make you feel welcome. No onsite manager at all — this motel is managed remotely from some corporate group in the Bay Area. When we had problems with the Internet, the onsite staff wasn’t able to resolve it and it took two days to get someone on site to fix the issue. We asked for compensation for this but were denied compensation for this falter in service. The young people at the front desk seemed bothered to have to deal with any of it. Cleanliness of units could be much better. Everything seemed a little dingy and outdated. Didn’t feel completely clean (mold in bathroom, for example). Breakfast room is too small for the property, and the options are not good. No eggs or other hot savory items. They did have waffles. There was construction while we were there and we were not advised of this before our stay. The contractor left the outside a mess with old carpet stacked up on site. Parking is very tight — especially if you have a tall van. They should reserve some of the very limited outside parking for tall vehicles. It was frustrating to see little sedans parked outside while they could have easily parked in the garages. No pool or jacuzzi, it’s a converted condo complex. Should get rid of the gazebo that nobody uses and put in a jacuzzi.

Muito confortável

Mega cooles und großes Zimmer

Das gym hatte eine kleine Auswahl

Nice locale

Everything

No Internet means no TV

Parking spaces too few and too ‘tight’